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Tax filer subscription suddenly cancelled

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I've just received an email from Taxfiler saying that my subscription has been cancelled although its paid by DD and gone through correctly every month since starting and I've not cancelled

Tried to phone couldnt get through and the answerphone cant take any more calls as its full up apparently. (I presume  by messages from others also trying to ring)

I can still use the service though so I'm not bothered much.

But anyone recd the same?

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28th Jun 2019 14:13

I've emailed and got this reply

"Due to the price realignment starting in July 2019, all old recurring payments have been cancelled.

Once your July invoice has been generated, you will be prompted to pay once signed into your Taxfiler account, and will be able to set up a new recurring payment or GoCardless direct debit.

Please let us know if this does not happen.

If you have any outstanding invoice(s) from June, please pay these as one-off payments using your credit/debit card by the ‘Checkout As Guest’ option via PayPal.

To do this, login to your Taxfiler account, and click the Pay Now button in Taxfiler. This will take you to the PayPal login screen. You can then click “Check out as guest” and this will allow you to pay using a credit/debit card.

Thank you."

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28th Jun 2019 14:13

I've just had the same. I simply assumed that it was to cancel the old monthly payment and replace it with the new. We shall see.

As you say, it still works

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28th Jun 2019 14:17

Same. Why couldnt they have just emailed that out to everyone first? Ive not even had an email about what my new amount will be.

Ir*s - absolutely [***] poor as usual.

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to MissAccounting
28th Jun 2019 14:29

MissAccounting wrote:

Same. Why couldnt they have just emailed that out to everyone first? Ive not even had an email about what my new amount will be.

Ir*s - absolutely [***] poor as usual.

It's basically doubling!

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to Rick Deckard
28th Jun 2019 14:36

Rick Deckard wrote:

MissAccounting wrote:

Same. Why couldnt they have just emailed that out to everyone first? Ive not even had an email about what my new amount will be.

Ir*s - absolutely [***] poor as usual.

It's basically doubling!

So I hear, would be nice if they informed me of it however!

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28th Jun 2019 14:21

Oh thank goodness!
Thx

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28th Jun 2019 14:28

I use GoCardless myself, and there's no need for this rigmarole as far as I know. They just needed to up the DD amount which they (TF/Iris) instigate.

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By Matrix
28th Jun 2019 15:51

I assumed it was because I am going to annual. For the monthly ones I would have just amended it their end through Go cardless. I thought that was the point of a DD.

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28th Jun 2019 16:14

Message now on the Taxfiler login page:

"Notice to users paying by Direct Debit: we are currently setting up new subscription plans for some users who pay by direct debit. You may receive messages from GoCardless indicating that your subscriptions are being cancelled. New subscriptions will be created for your July payments. You do no need to do anything as this will happen automatically."

I still haven't had an email telling me that my subscription has gone up, though I shall probably go annual, but I can still get in at the moment.

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28th Jun 2019 16:30

I am just guessing, but watch out for some new really awful T&C's rather than the "easy in, easy out" terms up until now.

Bet they will be buried in the small print of the new sign up along the lines of "if you don't tell us between 90 and 92 days before the first sunday of the last week in the month before your renewal day, you have been auto-renewed for another 2 years at twice the rate"

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28th Jun 2019 17:30

Is it because the money is going to a different account ?

Now they have new owners, like ......

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28th Jun 2019 19:43

I emailed them immediately I got the cancellation email and got a reply. They told me this is because they need to set up new DD's for the changing rates next month.

Apparently we'll go into Taxfiler for the next invoice and reset up the DD. What a palaver.

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28th Jun 2019 21:17

Got the email today as well and tried calling but no answer, they rang me back to 4.30 and explained it was due to the price changes and yes my subscription was doubling.
Currently looking into finding a different software provider, if they can just double this year without telling us , how much will it go up next year. I am getting out before it hurts to much even.

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to eckbookkeeping
29th Jun 2019 00:05

eckbookkeeping wrote:

they can just double this year without telling us , how much will it go up next year. I am getting out before it hurts to much even.

Well they did tell us about a month ago. Several threads on the topic

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to Tim Vane
02nd Jul 2019 09:55

But not everyone! I have still had nothing to tell me that there are changes. [EDIT] I know that there are, just I have had nothing formally

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By zarar
01st Jul 2019 14:52

I got a message when I logged in telling me that this was happening

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01st Jul 2019 16:49

What I really really want is to see the practice management option running. I've been told it will be rolled out over the summer months. Maybe it's the summer months of next year they mean.

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