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Tax Filer users - new pricing plan

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Currently using Tax Filer and very pleased with it, I have just over 70 clients and only pay £12 a month I now notice that with the new pricing I will be paying £36 a month, I still think this is fairly good value as it will now include the new practice management (I am currently using spreadsheets) but it is still a big increase, what do other Tax Filer users think of the increases?

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02nd May 2019 08:14

It was only a matter of time ....... Only took a year!

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By spilly
02nd May 2019 08:22

Gosh, you must have been on a legacy price. I’ve been paying £18 per month since signing up, but sincerely hope that this price does not double - not had any notification of an increase yet.

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By Bacc
to spilly
02nd May 2019 08:42

I "think" when I signed up it was for the 50 clients at £10 plus VAT a month, but I keep getting new clients and now upto just over 70

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By AW71
02nd May 2019 08:43

It also includes bridging software for MTD so overall still very good value.
Only heard about it through the article on AW. No direct contact though....

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02nd May 2019 08:46

I pay £12 monthly and have not received any notification of a price increase.
I think we all expected one since the takeover but not quite this soon!

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By AW71
02nd May 2019 08:46

You can also pay for a year up front now for a discount, works out at £25+VAT instead of the doubling to £30

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By JD
02nd May 2019 08:57

Inevitable...but still good value

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02nd May 2019 09:08

And so it begins.

This will only be the start of it, but twice as high within 5 years.

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02nd May 2019 09:19

When will the old team announce their new software package?

With a 'one-click' option to import all your TaxFiler data....

Come on guys - anything but Iris

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to AnnAccountant
02nd May 2019 16:14

AnnAccountant wrote:

When will the old team announce their new software package?

With a 'one-click' option to import all your TaxFiler data....

Come on guys - anything but Iris

You think they'll be free to do that ?

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02nd May 2019 09:26

Going to happen as sure as night follows day. It's the Iris MO.

They'll hike the prices and neglect the product to try to persuade users to switch to their flagship products

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02nd May 2019 09:49

I'm not sure that adding practice management software that I never wanted or requested justifies a doubling (or tripling) of the price.

Software costs are probably the major factor in the hastening of my retirement.

On the other hand, HMRC say it'll only cost about £30 a year.

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02nd May 2019 10:12

I'm hyper-ventilating.

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to andy.partridge
02nd May 2019 10:43

On reflection, this might prove to be a time-saver and tiny money-saver if it allows me to ditch AccountancyManager which, if I'm honest, I'm struggling with.

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By daniel_
to andy.partridge
02nd May 2019 12:57

Agree with you entirely on this part.

We wouldn't mind paying a bit more for practice management on top of TF, even if it only did the basics like deadline tracking and a list of tasks.

Recently I've found AM to be a bit slow and clunky and having to keep both TF and AM up to date with standing data is time consuming.

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to daniel_
02nd May 2019 13:41

^
^
^
^

Agreed.

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02nd May 2019 10:13

it may still be good value, but a 100% price increase is still taking the P!55

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By AW71
02nd May 2019 10:21

Not a good few months for me, first Brightpay, now this.

If I was cynical I would say the lower prices are to get people in, then you're too entrenched to consider leaving later.

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to AW71
02nd May 2019 10:38

That is no cynicism, that is the entire point.

What they are doing, and TaxCalc too, is to make you pick one supplier rather than doing "best of breed" as we do.

Then they work on the basis that adding 15-20% to the price every each is not enough pain to make up the pain of switching.

Which is why I would not use integrated practice management software as you become too reliant on one eco-system.

Its like bookkeepers who have never used anything but SAGE they think its brilliant and put up with appalling service and pricing and low quality as its all they understand. By rights SAGE should not exist, but its still in use for really just historic reasons.

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to ireallyshouldknowthisbut
10th May 2019 12:33

ireallyshouldknowthisbut wrote:

That is no cynicism, that is the entire point.

What they are doing, and TaxCalc too, is to make you pick one supplier rather than doing "best of breed" as we do.

Then they work on the basis that adding 15-20% to the price every each is not enough pain to make up the pain of switching.

Which is why I would not use integrated practice management software as you become too reliant on one eco-system.

Its like bookkeepers who have never used anything but SAGE they think its brilliant and put up with appalling service and pricing and low quality as its all they understand. By rights SAGE should not exist, but its still in use for really just historic reasons.


Sorry but Taxcalc aren't adding 15-20% per year.
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02nd May 2019 10:56

They don't discuss practice management on their website. I wonder when they're going to ask us existing users to pay more. Soon I assume. I could do with better practice management tools than spreadsheets, which I also use.

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By 0098087
02nd May 2019 13:48

I've just signed up for Accountancy Manager, looks like not paying for a year up front was wise. If Tax Filer introduced practice management software i'll be happy at £36 a month. Saves re entering everything.

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02nd May 2019 15:38

More then worth it, I had a demo of the practice management software that is going to be included at Accountex and it is really good! Allows me to look at saving money by moving away from Senta that I pay for to so I am very excited by this new development (if only they'd sort their Accounts Production issues out though...)

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to Accounts12
02nd May 2019 16:19

Accounts12 wrote:
..... so I am very excited by this new development (if only they'd sort their Accounts Production issues out though...)

Seriously, if you're "excited" by practice management software, you need to take a serious look at your life.

Something's going wrong there.

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to lionofludesch
02nd May 2019 16:34

To be fair it depends on how much stress one's own Heath Robinson system has generated.

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to Accounts12
09th May 2019 12:54

So . . . . . just to be sure I understand this right . . . . . Taxfiler are introducing a Practice Management element into their software? Is that correct? If it is . . . . . can you (or any other contributors) report as to the likely capabilities, the expected release date etc.?
I too have recently signed up to Accountancymanager (monthly) and I'm having my doubts - mainly because of duplication of work and having to run simultaneous records for submissions etc..
Chris.

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04th May 2019 20:35

Well we knew it was going to happen. It's a tripling in price for me but I was expecting it to go up to £18 anyway as I've just hit 50 clients, and the practice management is a little sweetener, as I've been considering that for a while.

I'll expect it to rise every year now though, it's what IRIS is famed for.

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to legerman
05th May 2019 09:42

legerman wrote:

I'll expect it to rise every year now though, it's what IRIS is famed for.

Surely all tax software goes up in price every year?

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to Tim Vane
05th May 2019 09:59

Tim Vane wrote:

Surely all tax software goes up in price every year?

Taxfiler is - for the time being - still the same price as it was when I signed up five or six years ago.

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to Tim Vane
05th May 2019 17:06

Tim Vane wrote:

legerman wrote:

I'll expect it to rise every year now though, it's what IRIS is famed for.

Surely all tax software goes up in price every year?

Taxfiler has been the same price since I started using it in 2016.

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to legerman
05th May 2019 17:53

A key priority for the big players is to make it difficult for new entrants into the market. If the prices go up too much at the lower end then that makes it possible for minnows to start moving up the food chain.

Hence, I would be surprised if prices moved up that much as the pricing currently is at a level which makes it difficult for competitors to justify the investment to compete.

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to johnhemming
06th May 2019 11:09

johnhemming wrote:

A key priority for the big players is to make it difficult for new entrants into the market. If the prices go up too much at the lower end then that makes it possible for minnows to start moving up the food chain.

Hence, I would be surprised if prices moved up that much as the pricing currently is at a level which makes it difficult for competitors to justify the investment to compete.

You obviously don't know Iris very well. On virtually every product they've taken over, they have ramped up the subscriptions far in excess of the previous vendor.

For TF the cost has doubled and in my opinion will now keep going up year on year. Fair enough it was a very cheap product to start with and even with the increase it is probably still the cheapest on the market. I doubt that will be true in 5 years time. You only have to look at 12pay which is now double the price of the competitor it was level with before being taken over by Iris (taking the AE module into account)

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to legerman
06th May 2019 11:53

legerman wrote:

even with the increase it is probably still the cheapest on the market. I doubt that will be true in 5 years time.


In the end the market is regulated mainly by competition. Hence if this is the cheapest on the market it creates a Warren Buffett style moat that discourages new entrants.
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06th May 2019 11:11

see my reply to John Hemming

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09th May 2019 13:57

I did not realise this and will be cancelling my subscription.

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to carolelmcarre
09th May 2019 14:06

carolelmcarre wrote:

I did not realise this and will be cancelling my subscription.

And changing to what ?

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to carolelmcarre
09th May 2019 14:07

carolelmcarre wrote:

I did not realise this and will be cancelling my subscription.

Seems a bit excessive! What are you going to switch to instead?

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09th May 2019 14:23

One week later and I'm looking forward to it. Never down for long.

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By bwps
09th May 2019 14:24

A doubling in price for me too. Yes for now it's still good value but I don't like being forced to pay more so they can push a PM module I don't want.
I also feel that it if the PM element were good enough, it would stand alone as an optional extra rather than being slipped in as an excuse to hike the price.

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to bwps
09th May 2019 15:40

bwps wrote:
.... but I don't like being forced to pay more so they can push a PM module I don't want.

I have to say that I don't like this bullying either.

I just sell the services that the client wants to buy. I don't tell clients that I insist that I do their bookkeeping if they want me to prepare their accounts.

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to lionofludesch
09th May 2019 16:13

lionofludesch wrote:

I just sell the services that the client wants to buy. I don't tell clients that I insist that I do their bookkeeping if they want me to prepare their accounts.

This is where the industry is heading and accountants are complicit. Most of us will be aware of accountants who insist their clients move to, say, Xero or take a hike.
I even lost a client because an IFA insisted they use their accountant to get a BTL mortgage.

Of course nobody likes 'bullying' but if you really think that is an accurate description, your resentment would be sufficient to source an alternative supplier.

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to andy.partridge
09th May 2019 16:25

andy.partridge wrote:

Of course nobody likes 'bullying' but if you really think that is an accurate description, your resentment would be sufficient to source an alternative supplier.

Sure - and principles have caused me to change suppliers in the past.

Nevertheless, I'll give them a fair go before I take that option.

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to lionofludesch
09th May 2019 16:49

A fair go to stop bullying you or a fair go for you to realise it never was bullying?

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to andy.partridge
09th May 2019 17:03

andy.partridge wrote:
......or a fair go for you to realise it never was bullying?

Not likely to happen.

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to lionofludesch
09th May 2019 18:27

You don't strike me as a millenial.

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to andy.partridge
10th May 2019 11:23

andy.partridge wrote:

You don't strike me as a millenial.

[chuckle]

No - quite the opposite. Which softens the blow as I'll only need their software for two or three years.

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to andy.partridge
09th May 2019 16:35

andy.partridge wrote:

I even lost a client because an IFA insisted they use their accountant to get a BTL mortgage.

Change “get a BTL mortgage” for “continue using their wealth management services” and I’m with you.
:’(

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to atleastisoundknowledgable...
09th May 2019 16:51

Quite possibly what they said to the client, but not how the client put it to me.

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