I have a client who just scraped through with a refund this year, after receiving 2 of the SEISS grants. Checking last night I noticed his refund hadn't been issued (sent 24th April) so I looked on HMRC agent account and could find no details tax refund under tax years, just a series of £0.00. Phone HMRC this morning but they tell me there have been issues with processing tax returns where SEISS has been paid, but couldn't tell me what the issue was, as her guidance notes weren't uploading.
It's the first I've heard of this particular problem. I've only got one other client who had a refund with SEISS, and that paid out normally. Any one else heard of it.
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Several threads on HMRC not capturing tax returns
SEISS appears a common factor. Tax rebates also feature but probably as a lot of early submissions are tax payers looking for refunds.
We have only submitted 9. All with no issues, the only refund repaid quickly. That refund had SEISS claimed.
HMRC unable to explain or give consistent responses per prior threads
Several threads on HMRC not capturing tax returns
SEISS appears a common factor. Tax rebates also feature but probably as a lot of early submissions are tax payers looking for refunds.
We have only submitted 9. All with no issues, the only refund repaid quickly. That refund had SEISS claimed.HMRC unable to explain or give consistent responses per prior threads
Thanks Paul, it was the first I'd heard of it until this morning. Ive spotted another thread just now regarding the same problem so I'll have a read.
The two returns I have done that involve SEISS have both been held up and after speaking to HMRC they have now gone to referral
The only possible reason I can think of for the delay is that some returns might have the SEISS included in the income as opposed to a separate entry on the return. Maybe those that do it without an agent, which has caused a knock on effect.