I have submitted all my 2018/19 Tax Returns online except one - and it is the one I did on paper which has been rejected by HMRC. Alongside various state and other pensions, the client has some income from a Trust. Some of this income (interest and dividends) is received from Ireland and Luxembourg. This income was accordingly entered on pages F2 and F3 of the Foreign pages.
The client is UK resident and always has been - so question 8 on page TR2 (Residence, remittance basis etc) was naturally answered as 'No'. The Return has been rejccted by HMRC 'because you did not send us the Residence, remittance basis etc supplementary page. You've shown on the return that you needed to complete this supplementary page. I've enclosed a copy for you to fill in'. The covering letter threatens the client with the £100 penalty if the completed extra supplementary pages are not received by them by 4 December.
I rang the agents helpline. The officer was as clueless as I am about this. He referred it up to a 'technician' who was similarly unable to offer any explanation for the rejection. As I clearly indicated on page TR2 that I did not need to complete the Residence pages, I feel inclined to respond to HMRC rather aggressively but before I do - I need to be sure that I am not missing anything here. I should mention that the client has had exactly the same income sources for many years and this has never happened before. Any theories?