We are discovering 16/17 SA100s filed online via TaxCalc software which are shown as received by HMRC on the date filed but they're not processed/captured by them. When checking the tax overview for the year it is basically not showing anything - no tax payable nor refund due. This issue of course takes an age to sort with HMRC and they give no feedback about why it's happening despite my asking.
We initially thought this was a one-off blip with a client late last year but have now discovered about half a dozen - we're only really finding out when clients query not having a bill or not getting a refund. There may be more to come out nof the woodwork yet although the vast majority of over 400 Returns filed are fine. Those affected were filed on different dates and TaxCalc say they've had no reports of similar issues from other users.
So my question is...are we alone with this issue? (if so that makes me even more worried!)