Taxfiler - CT600E Charities Appendix Greyed Out

Can't access charities appendix

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Hi all.  Have had a CT600 for a charity rejected as the CT600E was missing.  I was certain I'd sent it (using Taxfiler) but it doesn't seem to be there now and the option to add a CT600E for any of my charity clients is greyed out within Taxfiler.  Before I submit a support ticket, I just wondered if anyone else had had the same problem or whether I'm missing something obvious?  Many thanks in advance.

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