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Taxfiler Issues

Cancellation of Subscription??

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I just had a message from Taxfiler to say my subscription is being cancelled!!

There was no notice or explanation. My dashboard still seems active and my billing is fully paid up to date.

Anyone else had this experience?  


Replies (6)

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By Paul D Utherone
12th Apr 2021 00:42

Did you read the email they sent? They've just changed how they collect the DD

Thanks (1)
By doubletrouble
12th Apr 2021 05:14

I had the same from GoCardless, just telling me my subscription has been cancelled with no reason as to why, I emailed Taxfiler support and it is as Paul says that they are just changing the way the DD payments are collected

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By Hugo Fair
12th Apr 2021 09:32

Sounds like another Gold Star for those brainboxes in Iris' marketing dept!

Reminds me of the time (many moons ago) when a young FD decided it would be a good idea to spread the cost of the company fleet's Road-tax licences more evenly throughout the year ... and his first step was to renew several that were due for only 4 months (like changing your fin y/e he thought). BUT he didn't pre-warn staff - and those affected assumed that their jobs were planned for termination ... chaos ensued.

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By Paul D Utherone
12th Apr 2021 09:39

I don't know about anyone else, but I certainly received an email that very clearly said: "We are changing the way that we collect your direct debit. You may [it may even have said WILL but I don't have time to check a different email account now] receive an email saying that your subscription has been cancelled, but this is part of the process". Pretty sure it was a GoCardless 'issue' rather than IRIS in this instance.

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Replying to Paul D Utherone:
By williams lester accountants
12th Apr 2021 09:54

I received the cancellation email, but not the explanation. So it appears they have not sent it out to everyone, or it is still processing through their email system, or my mail system has rejected the mail (as spam) at the server level.

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By whiteways
12th Apr 2021 10:00

A big thank-you to everyone who responded, setting my mind at rest! Like williams lester, I too received the cancellation notice but not the explanation.

I have now had an email from support which basically confirms what everyone else is saying.

I replied as follows:-

"Thanks for your reply, and I appreciate your explanation.

"From a PR point of view, I think it would have been much better to have explained up front that the direct debit was altering. Telling someone, "Your subscription has been cancelled" without providing any explanation creates unnecessary alarm and confusion.

"Just my take."

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