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Taxfiler PDFs

Anybody having a spot of bother today ?

Didn't find your answer?

I'm having trouble downloading pdfs of tax returns today.   I click on Download pdf and the screen goes black and nothing else happens.

I'm not sure whether this is an Iris "improvement" to Taxfiler or an Adobe setting error - although it worked fine earlier this week.

What's weird is, when I tried downloading other documents, the Tax Calculation and Detailed Report of Entries worked fine. But the Status Report wasn't - just another black screen.

Any thoughts ?

Replies (7)

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By Moonbeam
22nd Nov 2019 15:41

TF are pretty fast to come back if you have problems. Email them about it.

Thanks (1)
Replying to Moonbeam:
RLI
By lionofludesch
22nd Nov 2019 15:50

Moonbeam wrote:

TF are pretty fast to come back if you have problems. Email them about it.

Well, that's the next step - but I thought I'd ask.

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By zarar
22nd Nov 2019 17:52

No issues here

Thanks (1)
RLI
By lionofludesch
22nd Nov 2019 18:04

Thanks - I've now discovered that I can right-click and manually download.

But I'm still not convinced that I ought to need to do that.

And totally baffled by (a) it being all right earlier this week and (b) only applying to some of the downloads.

Probably a box needs ticking or unticking somewhere in either Adobe or Taxfiler but I can't find anything relevant in any of the menus.

I'll email Taxfiler if I can't sort it myself over the weekend.

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By Paul D Utherone
24th Nov 2019 09:39

Have you tried in a different browser. I had had issues with IE that do not occur in Chrome

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Replying to Paul D Utherone:
RLI
By lionofludesch
24th Nov 2019 10:16

I shall try that.

Though I am using Chrome.

Thanks.

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Replying to lionofludesch:
By Paul D Utherone
24th Nov 2019 19:15

lionofludesch wrote:

I shall try that.

Though I am using Chrome.

Thanks.


Actually, now you mention it the PDF issues fixed by Chrome were generally, except that I was having the Taxfiler issue on downloading with Chrome that was fixed by using MS Edge
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