I'm having trouble downloading pdfs of tax returns today. I click on Download pdf and the screen goes black and nothing else happens.
I'm not sure whether this is an Iris "improvement" to Taxfiler or an Adobe setting error - although it worked fine earlier this week.
What's weird is, when I tried downloading other documents, the Tax Calculation and Detailed Report of Entries worked fine. But the Status Report wasn't - just another black screen.
Any thoughts ?
Replies (7)
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TF are pretty fast to come back if you have problems. Email them about it.
Well, that's the next step - but I thought I'd ask.
Thanks - I've now discovered that I can right-click and manually download.
But I'm still not convinced that I ought to need to do that.
And totally baffled by (a) it being all right earlier this week and (b) only applying to some of the downloads.
Probably a box needs ticking or unticking somewhere in either Adobe or Taxfiler but I can't find anything relevant in any of the menus.
I'll email Taxfiler if I can't sort it myself over the weekend.
Have you tried in a different browser. I had had issues with IE that do not occur in Chrome
I shall try that.
Though I am using Chrome.
Thanks.
Actually, now you mention it the PDF issues fixed by Chrome were generally, except that I was having the Taxfiler issue on downloading with Chrome that was fixed by using MS Edge