taxfiler - price increase

Absolute joke of an increase

Didn't find your answer?

Anyone else had the price increase email from Taxfiler?

Now our subscription for 10 users is jumping from £99 per month to £199 per month!

Expected an increase with the Iris takeover but £100 per month, really!

Replies (63)

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By mrme89
29th May 2019 13:56

And yet, it's still good value.

That said, history tells us that Iris don't do bumper increases as a one off. You can now expect year on year increases.

It seems users have two choice; let it ride until it is no longer competitive or switch now whilst it is still relatively easy to do so (Iris are known for their notice periods hidden away in their T&C's too!).

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Replying to mrme89:
By JCresswellTax
29th May 2019 13:57

Agreed it is still good value but a 100% price increase is just [***] stupid!

Am currently in the process of asking the question about notice periods!

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Replying to mrme89:
Freddie
By Slim Freddie
29th May 2019 14:15

Completely agree. Iris's annual price increases are infamous. They seem to be determined to eliminate any competition in the market. Question is who's next?

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Replying to Slim Freddie:
RLI
By lionofludesch
29th May 2019 14:24

Slim Freddie wrote:

Completely agree. Iris's annual price increases are infamous. They seem to be determined to eliminate any competition in the market. Question is who's next?

Could be IRIS if they don't treat their customers better.

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RLI
By lionofludesch
29th May 2019 13:58

It's like ransomware.

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RLI
By lionofludesch
29th May 2019 14:00

I'm already printing stuff off.

No way am I going to rely on these folk for storing my data. The paperless office isn't for me.

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Intercity
By Mr Hankey
29th May 2019 14:14

It's been a long time coming, but agreed that a 100% increase is rather insulting!

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By yelsnew
29th May 2019 14:15

Hey IRIS, you absolutely suck!

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Intercity
By Mr Hankey
29th May 2019 14:25

The price increase will go on great new features:

Bookkeeping integration- DON'T WANT
OpenSpace integration- DON'T WANT
Practice Management- DON'T WANT

Hey Iris, the reason Taxfiler was so popular was that people liked it the way it was, at the price it was. Just leave it alone damn it!

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Replying to Mr Hankey:
RLI
By lionofludesch
29th May 2019 14:35

Mr Hankey wrote:

OpenSpace integration- DON'T WANT

What's OpenSpace integration ?

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Replying to lionofludesch:
Intercity
By Mr Hankey
29th May 2019 15:27

OpenSpace is the Iris electronic approval system, where a client can login and press a button to electronically approve documents, as opposed to a wet signature.

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By yelsnew
29th May 2019 14:45

If you want an idea of how much worse it will get read a few of the replies in this thread predicting price rises just 1 year ago:
https://www.accountingweb.co.uk/any-answers/alternatives-to-taxfiler

On the basis they DOUBLED their price I have no doubt its going to get worse

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Chris Caspell CTA TEP
By ccaspell
29th May 2019 14:52

I've just posted a similar post on the end of John S's article from just over a year ago (May 2018) which told of Iris taking over TaxFiler. Harrison88 posted the first comment to say that he/she predicted the price would go up to £30 per user within 3-years - if a career in accountancy doesn't work out then predicting the future would be a safe supplementary career.

My email said the pricing would be "£30 per user/per month (*£25 per month if paid annually)" which makes it £250 per month (probably plus VAT) rather than £199 unless you have a discount that I don't know about ;-)

I have a need for 2-user seats and, at that level, I am going to jump back to TaxCalc which, in my opinion, is a far better product for an additional £200-odd per year.

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Replying to ccaspell:
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By Harrison88
29th May 2019 15:53

A broken clock is right twice a day ;)

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Replying to Harrison88:
RLI
By lionofludesch
29th May 2019 16:01

What if it shows 1.30 on the day the clocks go forward ?

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Replying to ccaspell:
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By legerman
30th May 2019 11:59

ccaspell wrote:

My email said the pricing would be "£30 per user/per month (*£25 per month if paid annually)" which makes it £250 per month (probably plus VAT) rather than £199 unless you have a discount that I don't know about ;-)

There's also a 10 user package which is £199 + VAT

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By andy.partridge
29th May 2019 14:53

Nobody likes price increases.

Taxfiler has been ridiculously cheap. With the increase it still is.

Practice Management software in 2019 is not 'whistles and bells' but a standard tool for many practices. As it enables me to move away from AM, there is no price increase. I won't be alone in that, surely.

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Replying to andy.partridge:
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By yelsnew
29th May 2019 14:59

Who would choose a PM with IRIS though!

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Replying to yelsnew:
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By andy.partridge
29th May 2019 15:26

yelsnew wrote:

Who would choose a PM with IRIS though!

It wasn't developed by Iris.

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Replying to andy.partridge:
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By yelsnew
29th May 2019 16:02

Surely the new PM to be introduced is IRIS developed and IRIS led?

Regardless, wouldn't want a PM with IRIS in charge of contracts, T&C's and pricing.

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Replying to yelsnew:
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By andy.partridge
29th May 2019 16:44

No it isn't. Read the press release.

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Giraffe
By Luke
29th May 2019 14:54

Fewer users here but also 100% price increase. Ridiculous.

You’d have thought they may have waited until after the software awards...

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By yelsnew
29th May 2019 14:58

"This will enable you to access more great new product features such as MTD for VAT, further bookkeeping integrations, OpenSpace integration and state-of-the-art Practice Management functionality."

Don't want, don't want, don't want and don't want. Thanks!

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Replying to yelsnew:
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By legerman
30th May 2019 11:44

yelsnew wrote:

"This will enable you to access more great new product features such as MTD for VAT, further bookkeeping integrations, OpenSpace integration and state-of-the-art Practice Management functionality."

Don't want, don't want, don't want and don't want. Thanks!

So what's your alternative? As Andy P says, it was ridiculously cheap (and perfect for me) but all good things come to an end and this was a good thing. My price has doubled, albeit only to £30 + VAT but for that I get MTD filing (was going to spend £150 on VT accounts, which I may still do but postponed for a while.
Practice Management I'm just getting to the stage where I can do with it so that's a bonus too.

I haven't found anywhere else where I can submit unlimited CT600 and SA100 for £300 a year so I'm sticking with it and will make a year on year decision depending on price increases.

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Red Leader
By Red Leader
29th May 2019 14:59

IRI$.

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By sash100
29th May 2019 15:25

Once IRIS took over everyone knew price raises would come but I thought it might jump from £18 to £25 per month.

I jumped from Keytime to Tax filer but moving is hassle and they know it plus if I jump to another product then what are the chances that IRIS will not buy that company ? IRIS have bit of a monopoly interested to know what % IRIS have share of the market

Will have to live with it and bite my tongue at future unreasonable price increases. Not worth even protesting at the price increases like many organisation nowadays they do not care for their customers and case of just exploiting them as much as they can.

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Replying to sash100:
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By andy.partridge
29th May 2019 15:44

sash100 wrote:

Once IRIS took over everyone knew price raises would come but I thought it might jump from £18 to £25 per month.

It IS the equivalent of £25/month if you choose to pay annually. They have met your expectations. Rejoice.

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By Moonbeam
29th May 2019 15:48

I got my email about an hour ago. I agree with Andy that it's good value for money. That's without my considering any addons. And their practice manager offering might be worth looking at.
The annual sub of £300 a year - which is £10 a month more than now, and in my opinion, reasonable, has a catch of course.
It is automatically due every year unless I remember to cancel 30 days before end of sub. So I will be making a big note on my calendar, as that's the dodgy bit that is so unfair. I think a law should be passed to outlaw this term. It's lazy and offensive.

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Replying to Moonbeam:
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By andy.partridge
29th May 2019 15:57

30 days is 'less unfair' than many in the industry. I thought 90 days was quite standard.

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Replying to andy.partridge:
RLI
By lionofludesch
29th May 2019 16:52

Wasn't it IRIS who wanted you to cancel EXACTLY 30 days before the end of your contract ?

31 days notice not good enough.

Or was that some other company.

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Replying to lionofludesch:
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By andy.partridge
29th May 2019 17:10

It wasn't like that when I cancelled my PTP licence last year.

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Replying to andy.partridge:
RLI
By lionofludesch
29th May 2019 17:23

I read it somewhere on AWeb about some software company but it might not be IRIS.

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By yelsnew
29th May 2019 16:00

My feedback for their constant prompt to vote for them in the software awards:

https://i.imgur.com/hugSp38.png

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Replying to yelsnew:
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By Gone Sailing
29th May 2019 17:52

brilliant

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By ireallyshouldknowthisbut
29th May 2019 16:02

Just cancelled my DD.

They can F-off

To be fair I was only using it as a backup facility and for Trusts, but no longer.

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Replying to ireallyshouldknowthisbut:
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By andy.partridge
29th May 2019 16:05

Missing you already.

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Replying to ireallyshouldknowthisbut:
RLI
By lionofludesch
29th May 2019 16:08

ireallyshouldknowthisbut wrote:

Just cancelled my DD.

They can F-off

To be fair I was only using it as a backup facility and for Trusts, but no longer.

So what are you using instead ?

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By Crouchy
29th May 2019 16:53

Had the email also

will sign up to the annual payment but politely replied to Taxfiler, telling them a 100% increase was out of order

Sadly they wont do anything to make anyone feel better about the software, there are few alternatives as good, even at the higher cost

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By bettybobbymeggie
29th May 2019 17:03

Just got my 100% email - from the email address of one of the founding directors! What did I do to deserve such special treatment?

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RLI
By lionofludesch
29th May 2019 18:31

James Reeves working overtime - I got my 150% increase email at 6.21 pm.

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accountant in london
By Accountant in London
29th May 2019 18:35

This is what TF has on its website:

About Taxfiler
Taxfiler was founded in 2012 by a dedicated team who have been building tax software for over twenty years. We aimed to create an affordable and powerful cloud solution, and we think we've succeeded.

The keyword is 'affordable', not anymore!

For a Pro plan, playing £360 + VAT is not much different than other software in the market.

What happened to them being the'disruptors' in the software market.

I am so disappointed.

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Jennifer Adams
By Jennifer Adams
29th May 2019 18:52

Well... I cant say I'm surprised - we all groaned when we heard that Iris had taken over.
But... may I be the bearer of more bad news... anyone who uses Clearbooks also needs to prepare themselves for an increase in prices (according to someone on the CB stand I was talking to at Accountex).
We await more increases overall because of MTD (whatever HMRC might say) and the fact that at Accountex most of the providers said that they had been working on Practice Management facilites. They need to make their investment money up somewhere I suppose.
Trouble is... we have to take the hit.

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By Moonbeam
29th May 2019 19:21

All these complaints about increases in price overlook the fact that Taxfiler hasn't put up its fees in years (whatever the reason). And many of us would have paid more earlier than this, if asked. They are in business and need to make money. Software is a difficult area to make money in and good developers demand good salaries. That's what my software developer client tells me and it appears to be true of eg Xero.
I'm forever thinking of ways to hike up my own fees. As long as clients think they are getting value for money they won't complain. We accountants too often act as social welfare advisers rather than business people who need to charge whatever we think we're worth.
Taxfiler is good value for what they are charging, in my opinion and they're going to give me practice software, which I didn't ask for, but could well find attractive.
So if it sounds a tad expensive to you, have a look at whether you need to raise your own charges to clients (I bet you could) and recoup the money that way.

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Replying to Moonbeam:
accountant in london
By Accountant in London
29th May 2019 20:09

Well, I did not say that I can't afford the price increase...

However, I would not increase my prices by 100% as TF has done.

I think what is bugging people is that these are the same tactics used by IRIS and now our much-loved TF is wagging its tail just like IRIS.

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Replying to Moonbeam:
RLI
By lionofludesch
29th May 2019 22:15

Moonbeam wrote:

So if it sounds a tad expensive to you, have a look at whether you need to raise your own charges to clients (I bet you could) and recoup the money that way.

Yes - I'm thinking of charging all my clients for payroll and VAT returns - even though some of them don't have employees and aren't registered for VAT.

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Replying to lionofludesch:
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By Matrix
29th May 2019 22:33

You could drop VT to recover the difference. Or do you still use it for final accounts or were you going to use it for MTD?

I use both.

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Replying to Moonbeam:
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By andy.partridge
30th May 2019 09:40

This is so correct in every way it's a pity it needs explaining to some people.

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Replying to andy.partridge:
RLI
By lionofludesch
30th May 2019 10:15

andy.partridge wrote:

This is so correct in every way it's a pity it needs explaining to some people.

No, it's not. It's too early to say.

We've had an email saying we're going to get some new software. Whether it's any good remains to be seen.

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Replying to lionofludesch:
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By andy.partridge
30th May 2019 10:50

Whether or not it's 'any good' is neither here nor there. That's subjective. Suitability for your practice is the issue. That aside if the PM software, for example, is crap - why would it be, it's been successfully developed and used by another firm - what is left is *still* good value for money.

I say this, as mentioned before, as a PTP use for many years who was paying £2k per annum. If there is a better VFM product people will move to it, surely?

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Replying to lionofludesch:
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By legerman
30th May 2019 11:55

lionofludesch wrote:

We've had an email saying we're going to get some new software. Whether it's any good remains to be seen.

I walked in on TF at Accountex half way through the PM demo. It did look good tbf.

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