Share this content

Taxfiler problems

No response to queries raised on their support contact

Didn't find your answer?

Taxfiler isn't responding to a query I have raised with them. Has anybody else experienced similar problems recently? In the past I used to find they were very responsive.

Replies (10)

Please login or register to join the discussion.

avatar
By Leywood
14th Jul 2021 21:23

Only ever raised 2 queries with them, one answered, latest one not. Was several months ago. Cannot recall if pre or post Iris takeover.

Did you receive an email from one of them about a discount on practice management aoftware, cannot recall her name, but try bouncing one to her? Or just pop your question here perhaps.

Thanks (0)
avatar
By AdamMurphy
14th Jul 2021 21:38

What was it about if you don't mind me asking? I usually get a same day response.

Thanks (0)
Replying to AdamMurphy:
avatar
By AndrewHickson
15th Jul 2021 07:58

I wanted to know if they were aware of any problems regarding the way the basic rate was being allocated to dividends. I have a client with the following:
Employment 62304 Property 20500 Interest 48 Dividends 9398 Total 92350. Basic Rate band increased by 34245 with pension premiums. After Employment and Property there is unused basic rate of 1441. In the calculation dividends are taxed at 20% rather than 7.5%. I have reviewed others & they look okay. Is it the extending of the basic rate which is not entirely used elsewhere that is causing the problem?

Thanks (0)
Replying to AndrewHickson:
avatar
By rmillaree
15th Jul 2021 08:29

" In the calculation dividends are taxed at 20% rather than 7.5%."

Unless i am losing the plot if you are english resident havd income under 100k and you have entered uk dividends in box 4 there are only 3 options ref dividends

Its part of personal allowance (always a possibility nowadays)
they Taxed as 7.5%
or taxed at 32.5%

the only logical explanation here could be that the dividends are in the perosnal allowance and its the other income taxed at 20% that is confusing you - infact i will go out on a limb and say this is aracing certainty.

If you have a puzzled expression as to why this may be so try doing two sets of "old skool manual" calcs one with the divis occupying the personal allowance and one with employment occupying the personal allowance and you will find out that indeed this nifty trick employed by taxfiler is indeed the way to go. Anyone who says divis are always last line item of income added at the end of the calc are ignoring the fact that you can allocate perosnal allowance as you see fit and that includes using them against divi income.
Its a shame a super big company like IRIS cant see fit to engage someone who can understand the tax calcs they generate :) - to be fair to them tax calcs are complicated and they are obliged to simply following hmrc programming rules - so its kinda up to us to know the old skool calcs even though thats practicably speaking impossible unless you have a super computer implanted in your brain or spreadsheet skills way clever than anything steven hawkings could ever dream up.
Thankfully even IRIS once in a blue moon have do soemthing right - i could understand why you would presume its another iris mess up though.

Thanks (0)
Replying to rmillaree:
avatar
By Wanderer
15th Jul 2021 08:59

rmillaree wrote:

... there are only 3 options ref dividends

Its part of personal allowance (always a possibility nowadays)
they Taxed as 7.5%
or taxed at 32.5%

Or 0%?
Thanks (0)
Replying to Wanderer:
avatar
By rmillaree
15th Jul 2021 09:12

Or 0%?
Of course !!
cheers wanderer - not sure how i forgot the 0%

Thanks (0)
avatar
By AndrewHickson
15th Jul 2021 09:19

Of course thank you! Disappointed no response or even an auto response from taxfiler especially as I just paid their increased subscription!

Thanks (0)
Replying to AndrewHickson:
avatar
By AdamMurphy
15th Jul 2021 09:59

That's IRI$ for you

Thanks (0)
My photo
By Matrix
15th Jul 2021 11:08

The personal allowance is allocated to the income which is the highest rate, so £1,441 of the dividends.

Thanks (1)
avatar
By pjd17mini
15th Jul 2021 12:47

I think they are still having email issues - I have made them aware of it, but I hope they are doing something about it...
P

Thanks (0)
Share this content