Anyone else had similar problems?
We filed a 17/18 return for a non resident on time, and several months later, the client received a SA302MM from HMRC saying "We have reviewed your record and found that your previous calculation was not correct. We are very sorry that this has happened and apologise for the inconvenience we have caused you." They enclosed a new calculation and a refund cheque.
We queried this with Taxfiler, and Taxfiler claimed that the discrepancy was due to "this 7.5% dividend repayment for non residents was an unanticipated consequence of a change in tax law. This was not recognised in 2017-18 and so the HMRC tax algorithms did not build in for this. However in 2018-19 this was recognised and so the tax situation now shows correctly on the calculation, however there have been a few corrections to past tax calculations. If we don't follow HMRC's algorithm then you cannot submit electronically. There are times when we will spot this and we will recommend a paper return, but this was not the case this time - nor I believe for any of the tax providers."
I forgot all about this exchange, and filed 2018/19 with Taxfiler. We have now received the same letter and correction from HMRC.
I appreciate that it was my responsibility to have checked the return properly (at least the second time), but am frustrated that Taxfiler have not fixed the problem, or, if it really is an error with HMRC's algorithm, blocked these returns from being filed electronically, after I made them aware a year ago.
To make matters worse, I can't even email Taxfiler as my emails are bouncing back as being Spam. I've called the Sales phone number and am waiting for a call back from a manager.