Taxfiler to Iris - should I be surprised?

Just migrated from Taxfiler to Iris and immediately get an email from Iris .....

Didn't find your answer?

... telling me of a pending increase in price - details of which remain unknown for now!

I suppose Taxfiler was due an increase but its timing leaves a lot to be desired!

Anybody know if their Proposal Manager software is worth using?

Thanks all,

Dave

 

 

 

 

Replies (20)

Please login or register to join the discussion.

avatar
By rmillaree
20th Mar 2024 15:32

should I be surprised?

No !!

to be fair to them (not like me) are april increases not normal ? a normal (iris style!!) annual inflationary increase should be expected should it not ?

Thanks (0)
Replying to rmillaree:
avatar
By AdamJones82
20th Mar 2024 15:49

Yes, as below mine hasn’t gone up for a long time so overdue

Thanks (0)
Replying to rmillaree:
avatar
By D V Fields
20th Mar 2024 15:58

Agreed and was expecting Taxfiler to go up. Seems like a better PR exercise would have been to increase Taxfiler first then keep Iris the same for the first year.

Thanks (0)
avatar
By AdamJones82
20th Mar 2024 15:35

I’ve been on the tax&accounts bundle for nearly two years at the low price. Wonder when I will get my email?!

Thanks (0)
Replying to AdamJones82:
avatar
By D V Fields
20th Mar 2024 16:01

Possibly very soon then. Not been told what the increase is yet. A useful "no-reply" email used to notify! Perhaps I am not supposed to ask - just pay.

Thanks (0)
Replying to D V Fields:
avatar
By AdamJones82
20th Mar 2024 16:44

If you log into plan&billing does it show?

Thanks (0)
avatar
By lesley.barnes
20th Mar 2024 15:59

I've just migrated across and received an email today saying my next payment will increase - no mention of how much.

Thanks (0)
Replying to lesley.barnes:
avatar
By D V Fields
20th Mar 2024 16:03

Same email as me then. Presumably their terms and conditions will get updated on the quiet too!

Thanks (0)
Replying to lesley.barnes:
By ireallyshouldknowthisbut
21st Mar 2024 14:47

lesley.barnes wrote:

I've just migrated across and received an email today saying my next payment will increase - no mention of how much.

Well obviously, its IRIS!

Thanks (0)
Replying to lesley.barnes:
Kitten
By Hazel Accounts
26th Mar 2024 10:13

Same here, migrated and then email saying taxfiler price will increase but no amounts.
As I no longer have taxfiler as pushed onto Iris Elements maybe the increase doesn't apply?

Thanks (0)
avatar
By Postingcomments
20th Mar 2024 21:38

I will say it again.....

They don't mind that you complain, because you continue to pay.

By now, maybe you should either leave Iris or shut your mouths.

If you stay with them, despite knowing what they are like, you must be ok with it. You must be.

Thanks (0)
Replying to Postingcomments:
By JCresswellTax
21st Mar 2024 09:54

Bit aggressive, I have been banned for less...

Thanks (1)
Replying to JCresswellTax:
avatar
By AdamJones82
21st Mar 2024 10:11

That's the moderation for you, changes direction as often as the wind

Thanks (1)
Replying to JCresswellTax:
avatar
By rmillaree
21st Mar 2024 10:50

aggressive in what way ??- its matter of fact that iris over the years have forced people to migrate from products that are great and working to products that do not work and are not fit for purpose - whilst at the same time paying lip service to solve real issues that should not exist in the first place due to these forceds migrations (ie resolving said issues in timely manner - or avoding moving people when products are CLEARLY not fit for purpose. Its far from aggresive point out the facts of how this company have acted over the years.

Thanks (1)
Replying to rmillaree:
By JCresswellTax
21st Mar 2024 14:34

"By now, maybe you should either leave Iris or shut your mouths."

Seems aggressive to me. The point being made is fair enough, but that isn't the way to say it.

Thanks (0)
avatar
By bigmuggsy
21st Mar 2024 07:13

My firms biggest regret was engaging Iris. Horrific customer service from start and throughout our tenure.

Best thing we did was transfer to TaxCalc just over a year ago.

Thanks (0)
Replying to bigmuggsy:
avatar
By Wanderer
21st Mar 2024 07:21

We didn't regret using IRIS and were with them for 30+ years. Back then they were streets ahead with their accounts production offering.

Agree, however, that moving to TaxCalc was a brilliant move. Lightning speed, very easy updates & more user friendly than IRIS. Also if you do need support they actually answer the phones and get back to you if the issue can't be immediately resolved.

Thanks (0)
avatar
By AdamJones82
21st Mar 2024 10:13

I've noticed that quite a few companies switched from Iris (full, not Elements) to Taxcalc. That seems to be the sector Taxcalc are going for as the pricing for small practices to use Taxcalc keeps climbing steeply, but Taxcalc are seen as cheap for Iris customers

Thanks (0)
Jennifer Adams
By Jennifer Adams
21st Mar 2024 12:13

I was just about to press 'yes' to Iris from TF as I need to submit a few (late) returns and found your comments.

Support does seem to be crap. I asked Iris about fees by email and have not had a reply.. obviously this is the reason why... increase in fees

Thanks (0)
avatar
By DKB-Sheffield
21st Mar 2024 12:32

No problem with fees increasing... it's normal to get such emails at this time of year, or in autumn for 'non-Uk' providers (e.g. Intuit). Iris is not on it's own in this. Reasonable increases (alone) would be unlikely to move from any software.

However, I can't recall having ever received an email that states fees will increase... but then fails to quantify that increase - either as a %, or by package.

Surely normal practice is to assess the increase and then communicate that increase?

Thanks (0)