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Telephone Answering Service

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Hello

I would grateful for recommendations for a telephone answering service provider. 

The one we are using has changed ownership. Price has gone up and the service is of low quality. 

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12th Mar 2019 18:52

I've used Moneypenny for a few years now. Not the cheapest, but I've found them to be unerringly reliable and always on the ball. Exactly the kind of people I'd want representing my firm, particularly to those calling for the first time. Good app on my phone from which everything can be managed.

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12th Mar 2019 19:02

I've used Moneypenny for about 15 years. Agree with wilcoskip that they're not the cheapest but cheap is not always what you're looking for. Even in Yorkshire.

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12th Mar 2019 20:49

100% Moneypenny. They are based in Wales too so it's win-win!

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By Maslins
13th Mar 2019 13:36

answer.co.uk
Cheap and cheerful, £1/phone message taken, with some discounts if you buy in bulk. It was more useful when we only had a handful of staff, as wasn't that rare there would be nobody physically there to answer the phone. Realistically now it's just out of office hours calls that they take. Works great for us, no complaints.

They have a more sophisticated jam.co.uk option which is more like a virtual PA. Eg you can update them on your whereabouts, so rather than just saying "FirstTab isn't available at the moment can I take a message" (what we have), it can be more like "FirstTab's in a meeting until 3pm today".

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By Tross
19th Mar 2019 10:49

Another call out for Moneypenny. You pay for what you get at this level and for me I want to ensure anyone phoning is welcomed properly from the start! You can choose things down to what personality type you want to answer phones for you and all of the staff come across as very warm and friendly. Take into account the cost you'd pay for a receptionist and it's really very cheap! ;)

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19th Mar 2019 10:50

We have used https://www.yourofficeandpa.co.uk/ for over 5 years

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By fmuk
19th Mar 2019 15:10

Need More Time. Used them for years, not too expensive.
Starting from circa £20- a month/inc some calls.

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19th Mar 2019 13:33

Have used Rita & team at Biz Virtual for many years & Have recommended several clients there too. Very professional, they learn about your business, tailor how you want to receive call or messages. They do a 14 day trial, no obligation, no hard sell & packages start at around £40 pcm inc some calls/messages. I wouldn't be without them. https://www.telephone-answering.biz/our-features/

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