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thank you HMRC!

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Thank you HMRC (and government in general) once again for the splendid service and respect to taxpayers. after having to wait for half an hour (following many unsuccesful attempts in the past where thy would simply ask me to f-off because they were simply too busy),  they hang up on me as soon as i told the adviser in the most polite maner that i was an agent and spent haf an hour to get through to an agent line!  Accountants are the most unfairly treated group in the so called pandemic (after doctors), and they are the unsung heroes for supporting a failed state system to get through all the ever changing changes since last March without getting paid and they deserve to be treated with some repsect at last and not like dirt.

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By SteveHa
01st Dec 2020 10:36

There's a fault iun a change of systems with the phones in HMRC inasmuch as it no longer identifies calls to the ADL to the call handler, and so they asdsume that all calls are coming via the general query number.

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By Kaylee100
01st Dec 2020 10:42

Not sure it is the agent helpline anymore - we are in with the masses at the moment. Maybe due to homeworking being unable to support the different lines?

I am also sat waiting while typing this and grazing on this forum. 30 minutes so far

Work has been tricky this year - as it has for many people. I don't understand the not been paid though? I've not added more on but we have been paid for normal work (which is pretty good in the current circumstances considering many businesses have had to close or see income fall off a cliff).

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Replying to Kaylee100:
neand
By neanderthal
01st Dec 2020 11:14

thanks for that - perhlaps you didnt spend time trying to make sense of all the evercoming changes to support your clients or you charged them for providing information (employers, self-employed, vat you name it). We havent been able to do so.

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Lone Wolf
By Lone_Wolf
01st Dec 2020 11:05

neanderthal wrote:
Accountants are the most unfairly treated group in the so called pandemic (after doctors)

I have a queue of pub landlords, restaurateurs, barbers, travel agents, and members of the entertainment industry who would beg to differ.

It's a frustrating and difficult time for us no doubt, but realistically, we're doing alright out of all this.

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Replying to Lone_Wolf:
neand
By neanderthal
01st Dec 2020 11:16

not being ungrateful. I was only referring to others' lack of gratitude towards the accountancy profession as the system would have not been able to function if it wassnt for the small practiotoner.

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Replying to neanderthal:
the sea otter
By memyself-eye
01st Dec 2020 12:52

As long as I get paid, I don't give a hoot about gratitude.

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Replying to memyself-eye:
neand
By neanderthal
01st Dec 2020 14:53

i am sorry to say so but if i were a business owner looking for an accountant i would go for an accountant who is in it not just for the money (and wanting to bill everything that is moving) but for other reasons too. people dont turn up for work just for the money - satisfaction of social and emotional needs including recongnition and appreciation and passion-fire in your pants to help people even if that means working the extra hour without being paid (like we all have done in recent months) is one of those. But look at GPs today they say to the Government you are making us work harder than normal to roll the vaccine out, we are taking none of that, so this means extra resources and you need to do something about it - the gvnt shouldnt be allowed to use, bully, exploit people to have its way - where ar the professional bodies that are supposed to represent and defend and suport accountants that pay them after all? The Bodies could have told the Gvnt that all these unprecedented changes dont stand a chance without accountants support, so you need to contribute towards the aditional costs. Unrealistic though when you have ten different bodies that undermine each other at the expense of the taxpayer in the final analysis. Gvnt having fun!

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Replying to neanderthal:
the sea otter
By memyself-eye
05th Dec 2020 18:49

I didn't say was just in it for the money - but no one stands on their front door every week and 'claps for accountants' which is fine.
As for not charging for furlough work.... well that's just bonkers.

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ALISK
By atleastisoundknowledgable...
01st Dec 2020 23:13

I’m with Neanderthal on this one. We’ve not charged for any furlough work, then there’s the hours spent online gov.uk/AWeb researching all the schemes, increased communication with clients etc etc

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RedFive
By RedFive
02nd Dec 2020 11:04

Agreed. Have a like (thanks) from me, if nothing else we Accs at least understand what each other are going through.

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By sculptureofman
03rd Dec 2020 10:50

Can you still use the 'overseas' number? I used to use that when ringing about my own tax affairs.

You need to ring off a mobile, but it worked. If they ask (they never did) just tell them you're in France.

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