Thank you HMRC (and government in general) once again for the splendid service and respect to taxpayers. after having to wait for half an hour (following many unsuccesful attempts in the past where thy would simply ask me to f-off because they were simply too busy), they hang up on me as soon as i told the adviser in the most polite maner that i was an agent and spent haf an hour to get through to an agent line! Accountants are the most unfairly treated group in the so called pandemic (after doctors), and they are the unsung heroes for supporting a failed state system to get through all the ever changing changes since last March without getting paid and they deserve to be treated with some repsect at last and not like dirt.
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There's a fault iun a change of systems with the phones in HMRC inasmuch as it no longer identifies calls to the ADL to the call handler, and so they asdsume that all calls are coming via the general query number.
Not sure it is the agent helpline anymore - we are in with the masses at the moment. Maybe due to homeworking being unable to support the different lines?
I am also sat waiting while typing this and grazing on this forum. 30 minutes so far
Work has been tricky this year - as it has for many people. I don't understand the not been paid though? I've not added more on but we have been paid for normal work (which is pretty good in the current circumstances considering many businesses have had to close or see income fall off a cliff).
Accountants are the most unfairly treated group in the so called pandemic (after doctors)
I have a queue of pub landlords, restaurateurs, barbers, travel agents, and members of the entertainment industry who would beg to differ.
It's a frustrating and difficult time for us no doubt, but realistically, we're doing alright out of all this.
I didn't say was just in it for the money - but no one stands on their front door every week and 'claps for accountants' which is fine.
As for not charging for furlough work.... well that's just bonkers.
I’m with Neanderthal on this one. We’ve not charged for any furlough work, then there’s the hours spent online gov.uk/AWeb researching all the schemes, increased communication with clients etc etc
Agreed. Have a like (thanks) from me, if nothing else we Accs at least understand what each other are going through.
Can you still use the 'overseas' number? I used to use that when ringing about my own tax affairs.
You need to ring off a mobile, but it worked. If they ask (they never did) just tell them you're in France.