Client has paid the last VAT liability manually as well as DD having been taken, so wants refund. I rang the VAT helpline and told that damned robot I was calling to claim a refund.
The robot launched into a stream of completely useless diatribe, and then cut me off.
I rang back, and played the silence card (which can get you through to someone) until it appeared to get exasperated and presented me with multiple choice, one of which is "something else", so I chose that, and then went on to identify myself as an agent.
Get put through to someone and they think I'm the taxpayer, which begs the question why does the crapbot ask in the first place?