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The digitisation of interaction with government

Is it all just a bad dream?

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I have just read a report in the Guardian ( https://www.theguardian.com/commentisfree/2019/jun/27/britain-welfare-st...) about the lack of scrutiny by "civil society" and Parliament of the detatils of the digitisation of Universal Credit.  A lot of what was written strikes a chord with the introduction of MTD and what is actually going on behind the scenes. If our accountancy bodies can't make inroads into the digitisation of government and it's impact on our community, what hope for wider society?

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