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The number of furloughed employees cannot be more

than the number of employees you operate PAYE for

Didn't find your answer?

First payroll claim successful, then next two won't let me past this section, two days for a reply. Anyone else having this problem.

Replies (12)

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By jason1981
20th Apr 2020 07:57

Yes only been able to file for employers with one employee.
Employees not showing up on the employee list at Hmrc, despite being employees for years. RTI filer every month etc. Manually added them but still won’t accept them.

Marky wrote:

First payroll claim successful, then next two won't let me past this section, two days for a reply. Anyone else having this problem.

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Replying to jason1981:
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By warrennorton21
20th Apr 2020 08:38

I use Xero payroll software, I know all the correct RTIs have gone through with my staff but how do I check HMRCs list?

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By Marky
20th Apr 2020 08:17

Yes, I have processed 4 payrolls with one furlough, any more than this and it's won't pass go.

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By warrennorton21
20th Apr 2020 08:35

Yes, also having this issue. Have the relevant RTI filings for all my employees but can't get past this error page. Does anybody have any suggestions? The phone lines are closed.

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By claudialowe
20th Apr 2020 08:36

I have managed to have 5 employees done, but one with 16 I get the same issue. The site now doesn't seem to be working, as the link has gone :-(

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Replying to claudialowe:
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By warrennorton21
20th Apr 2020 08:42

Incredibly frustrating and concerning. Just can't seem to navigate past this page. :(

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By Marky
20th Apr 2020 08:47

Managed to get on the chat and when about to chat the advisor did a runner. That's me finished until late afternoon, hopefully this error page will be fixed by then.

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By claudialowe
20th Apr 2020 09:29

Try again - I had this problem earlier, but have now managed to submit a claim for 16 employees :-)

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By Marky
20th Apr 2020 09:53

I tried twice for 3 different employers but will try again after lunch.

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By Marky
20th Apr 2020 11:09

Hi Claudia
Thanks went back in for one more go as you suggested and accepted employer furlough with more than one employee. They fixed it quickly so credit where credit's due.

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By AP174
20th Apr 2020 15:26

How do we check how many employees are on HMRC side for an employer. RTIs has been submitted on time but it not letting pass the error message?

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By Lorybell81
25th Apr 2020 09:40

Has anyone still had this problem - I have been trying everyday from Monday. Have 5 employees in RTI submissions as at 19 March. Online support was to get back to me but have not as yet .

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