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Time for HMRC to trace payment made at Post Office

Time for HMRC to trace payment made at Post Office

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A client of mine paid Income Tax at post office. Paid on 25.07.17.  Shown on bank statement 26.07.17. Not shown on his HMRC account.

Phoned up HMRC, gave details of how and when paid  and told they should be able to trace it by 27.10.17. 8 weeks!

This to me is an excessive time.    Can anybody tell me how long it might take?

 

Replies (6)

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By Tim Vane
01st Sep 2017 11:46

Up to 12 weeks.

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By GW
01st Sep 2017 11:48

We had a similar situation earlier this year. HMRC quoted 8 weeks to sort it out, it actually took just under 16 and all the time debt management were chasing.

We live in hope that one day HMRC will employ a decent bookkeeper.

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By rjoconnor81
01st Sep 2017 11:48

I had a client that paid PAYE by a cheque, it cleared their account, never showed up at HMRC. It took five years to sort out.

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By janewanless
01st Sep 2017 18:22

I listened to the recent HMRC webinar on cutting down cheque payments. I asked what HMRC would be doing to work with banks to make sure payments that went astray were followed up and correctly reallocated more quickly.
Apparently, nothing's really necessary as it hardly ever happens!
I'm not sure that was reassuring to clients who are concerned about mistyping account numbers for payment transfers.

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By michaelblake
01st Sep 2017 21:03

Perhaps the difficulty inn tracing payments is one of the reasons why HMRC are withdrawing the facility to pay at Post Offices as from 15 December 2017

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By michaelblake
01st Sep 2017 21:03

Perhaps the difficulty in tracing payments is one of the reasons why HMRC are withdrawing the facility to pay at Post Offices as from 15 December 2017

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