Young man is newly employed. Aged 21. Out of university with a top degree. First job. Well paid. Not registered as a client with us yet.
He has tried to register for a Personal Tax Account but the processes keep throwing him out as they claim his National Insurance number is not recognised (he is definitely using his correct National Insurance number).
He can sign in and verify his identity with Experian but then, when he 'authenticates', it asks for his NI number. After entering his NI number the HMRC page displays "your sign in details have not been recognised".
He phoned HMRC technical support and they said they can't help him……. “you have to click the ‘get help with this page’ link at the bottom.”
That link does not explain or cover his problem.
Not come across this scenario before and using HMRC and Google searches I can't get to the bottom of how to resolve this.
Anyone have any suggestions as to what’s gone wrong and how he can register for his Personal Tax Account?