A Jersey third party seller of our VATable ticket has asked to be invoiced without VAT. Could anyone please advise me if this is correct?
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No, supply of admission to a cultural event is taxable where the event is (so UK).
If this helps to explain it, the same would apply for eg hotel accommodation, restaurant meals
Also it's not a good idea for this tickets to be individually transferable and it is unusual to sell tickets for resale. It would be better for you to sell the ticket to the end customer and the intermediary charges you a commission (which might be VAT free)
this way you get to apply your terms and conditions to the sale, can handle buyer's data etc