Unable to source your VAT information from HMRC

Unable to source your VAT information from HMRC

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Sad Saturday night working on some VAT Returns!!!

Xero says 'Unable to source your VAT information from HMRC'.

Just me?

Replies (10)

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By johnhemming
25th Jul 2021 06:49

Its giving a 503 error which means MTD is down for all MTD suppliers.

This says it is down from later today, but it clearly went down yesterday at least for part of the time.
https://www.gov.uk/government/publications/making-tax-digital-for-vat-se...

Thanks (2)
Replying to johnhemming:
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By Wanderer
25th Jul 2021 07:12

Now confirms down from 4p.m. yesterday to 4p.m. tomorrow

gov.uk wrote:

Due to scheduled maintenance you will be unable to access our online services from 4pm on Saturday 24 July 2021 to 4pm on Monday 26 July 2021.

Thanks (1)
Replying to Wanderer:
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By johnhemming
25th Jul 2021 08:41

To be fair to them that was my transcription error. It was as far as I can see always Saturday start although it did go wrong a couple of days ago for a bit.

Thanks (1)
Replying to Wanderer:
ALISK
By atleastisoundknowledgable...
26th Jul 2021 09:04

Wanderer wrote:

Now confirms down from 4p.m. yesterday to 4p.m. tomorrow

gov.uk wrote:

Due to scheduled maintenance you will be unable to access our online services from 4pm on Saturday 24 July 2021 to 4pm on Monday 26 July 2021.

Phew - I hadn’t planned to file any vat returns on a weekday; it’s so much more convenient that they had it working on a Saturday.

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Replying to johnhemming:
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By BIGWAL
25th Jul 2021 13:46

Yet VAT online: service availability and issues page shows full availability.
If we didn't have AWeb we'd never know

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Replying to BIGWAL:
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By Hugo Fair
25th Jul 2021 15:40

Actually it's just the usual poor communication from HMRC (or weasel words if you're more cynical) ... in that the same page at https://www.gov.uk/government/publications/making-tax-digital-for-vat-se... says:
* Service availability - Full service available.
but a few lines further on says:
* Planned downtime - Due to scheduled maintenance you will be unable to access our online services from 4pm on Saturday 24 July 2021 to 4pm on Monday 26 July 2021.

So a totally consistent story (if you're a pedant or simply read only a few lines)!

Thanks (1)
Replying to BIGWAL:
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By johnhemming
25th Jul 2021 20:27

I am not sure what link you are referring to, but the one I use (which is referenced on vat direct) has been saying that there is scheduled maintenance.

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Replying to johnhemming:
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By Hugo Fair
25th Jul 2021 20:41

As I tried to explain above ... you're both looking at the same page - just different sections of it ('Service availability' and 'Planned downtime')!

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By Leywood
26th Jul 2021 11:33

Once again HMRC fluck it up.

Email has only arrived this morning, what a joke!

Upcoming scheduled maintenance notice
Due to scheduled maintenance the VAT MTD service was unavailable during the weekend.
The scheduled maintenance was planned from 4pm on Saturday 24 July 2021 to 4pm on Monday 26 July 2021. During this time customers were/are unable to access the service.

We apologise for the late notification and any inconvenience this may have caused.

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