I have client who is not happy.
I had signed engagement letter with client back in 2011 when the company had a turnover of 33K. I had charged around £1,500 for the Annual Accounts and CT600. Turnover suddenly jumped to 1.4m in 2012 and had a transactions with its group companies overseas. .
I did state the charges in an email before I had completed the Accounts and Corporation Tax Return via email but received no reply. I had charged £2,200 last year - turnover was 1m which he didn't complain and charged the same this time round. Its not that I was trying to hide anything from him
I had sent my invoice last week and he said I should go by the old engagement letter so charging £1500.
Always had a good relationship with the client and had gone out of my way to help them and they have been extremely happy. For example we had filed the accounts this time around on the deadline day at 11.45pm due the client being slow to respond and have calls with them quite often around midnight due to the time difference,
My concern is two fold A) I might lose this client which will be an almighty blow (as it is my biggest client) B) He may have lost trust with me going forward as the plans was to give me more work and have new engagement letter signed with agreed fixed prices.
I have written trying to justify the charges and have offered to go by the old engagement letter even though I have spent a lot of time on the accounts as my focus is to retain the client not the money really.