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VAT Agent Account

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So, like some others on here I was stumped by the new VAT agent account not showing my clients.  This is what happened:

I moved home and wanted to update my address.  Was informed can only update address if I create a new VAT agent account and from there I can link my exisiting agent account and all my clients would appear in the new account.  I did all of this and to date no clients have shown.  This was back in November.

Finally got a call back from a MTD agent and was informed this:

I can keep all my clients in my existing agent account.  As the existing and new agent accounts are linked when I submit a VAT return through my software I will need to put in the new agent account credentials but the return will still go through to HMRC even though there aren't any clients in there as it is linked to the original agent account.

If I want to change the address but not have two logins just send in a paper 64-8

Hopefully this post helps others in what seems to be a complete faff of a system.  Why you cannot just update your address for VAT online I do not know!

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By SXGuy
21st Jan 2019 17:22

Regarding your first issue with two logins and no clients showing on the new. You have to login to government gateway and assign clients to the new user.

However that's not a mtd issue

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21st Jan 2019 17:36

Not according to the lady I spoke with. Not once in the 11 minute phone call did she mention government gateway. To assign them to the new account I would need brand new agent identifier codes, apparently! However, I’ll take your advice and try that.

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By SXGuy
21st Jan 2019 19:13

Well I've had to do it myself. When you link a user to the one which holds the agent codes you need to assign the clients to that user Through the gateway.

Typical of hmrc to not have a clue though

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