Doubt many will have experienced this yet. We have one client, went onto the MTD pilot nice and early, now wants to close their company so we're looking to do the VAT de-registration.
Normally we'd do this via our normal HMRC portal, all fine. However, whilst we can still access the client in the VAT section of our normal portal login, if we click the deregister for VAT option, it basically says we can't do anything that way as they're on MTD.
I tried logging into our new MTD portal, can't see any specifics of any client (despite it confirming I've successfully linked with my "old" non MTD portal).
At this stage I've asked the client to see whether they can do the de-registration via their own login. If not, next plan would be a paper VAT7 form.
Anyone else got any suggestions?