Yet more shaninigans with the VAT office. I signed a client up for MTD, and then realised she had a VAT refund due re a reversed surcharge.
So I called the VAT office to ask for it and they said that now it she has gone over to MTD I am no longer authorised to speak to them about her, as the old 64-8s do not apply to MTD (!!) And the only way to get authorisation is to authorise her through my ASA account. But the first question was her date of registration, which would have been 20 years ago. So I logged into the old agent log in, to try and get it from there, but they have taken that section away and so you can't find her date of registration, and they can't tell me, and they can't post it out.
Unfortunately, I didnt know that I would need the date of registration when I signed everybody over and didnt write them down, and so now the ONLY option available is for the client to call them (good luck with that) to find out their date of registration.
Furthermore, to make it even more stupid, there is no address that you can write to for people under MTD, they 'don't accept letters anymore'.
And also, for good measure (I know somebody mentioned it previously) the logging into the ASA doesnt work on Firefox (the link to 'sign in' sends you off to 'create an ASA'. And he said it's not just Firefox, it happens on Google Chrome as well. You 'just need to make sure you empty your cache and delete all your favourites before you attempt to log in'. Really ? 'just' delete all your favourites (presumably he means book-marks) ?! The only way to log in is to go to www.gov.uk and search for it, and follow the link from there.
I wonder how much they have spent on breaking everything. It worked fine before. I'm not looking forward to July at all when we finally have to file a return.
They seem to have forgotten that we are all acting as their unpaid tax collectors and are making it very hard to us to do.