VAT submission log in failure

keeps revertingtoID/password screen

Didn't find your answer?

I am trying to submit a (January 2019) VAT return using the client's user ID and password. I have done the same without issue for many years. After entering the correct ID, password and telephoned access code the site throws me back to the log page every time.

Any one else having similar problems or has MTD started early?

 

 

Replies (3)

Please login or register to join the discussion.

avatar
By Samantha20
18th Feb 2019 09:37

I had the same problem. They told me to remove cookies or try another browser. It worked for me. You can also try pressing Ctrl when you login, it sometimes works.

Thanks (0)
the sea otter
By memyself-eye
18th Feb 2019 10:18

OK thanks - I'll try that

God help us when MTD starts....

Thanks (0)
Replying to memyself-eye:
By Duggimon
18th Feb 2019 10:45

Well this, to be fair, is one headache that will be removed with MTD. For all the potential pitfalls of the new system, you can at least be reassured that you get to completely avoid the poorly coded mess that is HMRC's website.

Thanks (0)