We are a french company.
We've made a VAT refund demand to our country and we never got any refund. So wev'e contacted them and they told us that it was because the invoices contains our VAT number, and the VAT was wrongly charged, and it wasn't to the administration to refund but to the company (the seller).
The terms on our seller's website says that EU company providing VAT number won't be charged for VAT. So its an error or a fraud from them.
The company refuse to refund.
How can we do and can your company make something to make them refund ?
Its 2 websites and the amount is of : 949£ and 1489£
Is their a legal form or letter to send them, to make them refund us?
Thanks a lot