I sometimes wonder if HMRC IT workers have ever lived in the real world. They seem incapable of imagining anything beyond their own little bubble. Two examples recently :
I added a new client to my PAYE Agents service. All went fine, they appeared on my client list on HMRC Online. However when I came to use the HMRC PAYE Desktop Viewer the client didn't show. After asking on here I learnt, oh silly me, I have to login to the Government Gateway and follow some ridiculous procedure to assign the client to me. WTF, isn't that what I had done originally !
Whilst on the Govt Gateway I noticed I could add an agent service for auto-enrolment. That may be useful thinks I, not appreciating the black hole of imcompetance I am staring in to. So I fill out the form and wait for the email containing my 10-digit agent reference number with which I can add the service to my HMRC Online menu. Within 5 minutes there it is ! Wow, that worked. So off I trot to add the service. Please enter your postcode ..... which I do.... as entered in the application process .... where it asked which country I am in ... that'll be France .... if you remember that was accepted .... in Johnny Foreigner format... you've guessed already I bet.
When I enter the postcode to confirm adding the service to my account it says INVALID FORMAT !!!! Idiots, complete mind-numbingly thick idiots. I've just entered my postcode and you accepted it. Did you not test this ? I tried entering a random UK postcode to see if I could trick it but no, I now have to phone a help desk next week. I think I may just bin the whole thing because we all know auto-enrolment for micro employers will be a disaster anyway so I think I'll just pass on that.