View all replies? Why on earth not?

View all replies? Why on earth not?

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Minor bitch about this web site design.

Once a thread gets to about 7 replies (depending on their length) the replies get truncated with a clickable prompt to "view all 'n' replies".

OK, it is only a mouse click, but why on earth would anyone NOT want to view all the replies, having selected the thread to view in the first place, particularly as the latest replies are placed at the bottom (a separate point of contention perhaps)?

With kind regards

Clint Westwood

Replies (11)

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By mrme89
05th Apr 2017 08:27

The button is like putting a coin to a scratch card. All is revealed, but more often than not, you are left bitterly disappointed.

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By SteveHa
05th Apr 2017 08:54

The MTD team in HMRC designed the new layout in their spare time.

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Replying to SteveHa:
By mrme89
05th Apr 2017 10:27

PLOT TWIST
Sift developers actually designed MTD in their spare time.

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By Harrison88
05th Apr 2017 08:56

Two reasons:

Firstly, it reduces the load on the database as less entries need to be pulled.

Secondly, more clicks mean more ad revenue.

Totally agree that it is anti-usability though.

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Replying to Harrison88:
Tom Herbert
By Tom Herbert
05th Apr 2017 10:22

Hi Harrison88,

I think your first point is correct. We want pages to load as quickly as possible, and the fewer posts that need loading the better.

I'm inclined to disagree with your second point though, as clicking the 'view more' button doesn't load a new page. Not being particularly technically minded, however, I could be horribly wrong...

All the best,

Tom

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Replying to TomHerbert:
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By Harrison88
05th Apr 2017 10:32

Hi Tom, I skipped a few steps. The click will be tracked in the analytics. This will show how active users are, interaction, etc which Sift will use to increase PPC rates and marketing to advertisers.

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Replying to Harrison88:
Tom Herbert
By Tom Herbert
05th Apr 2017 10:48

Thanks for your reply @Harrison88. You sound better informed than I on the technical side of things, so I'll bow to your knowledge on this one.

The PPC point may stand, but what I will say is that in marketing conversations our click rates don't tend to feature too highly on the agenda.

As I've said below axing the view more button is now on the agenda, which hopefully should make for a better reading experience for everyone.

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paddle steamer
By DJKL
05th Apr 2017 09:28

Of course it is even worse on long threads that cover more than one page ,to get to the end of the thread when you eventually get to page two you need to repeat the expansion on the second page.

Try, "10 worst things about the new AWEB (so far)" thread, I think it is at top of Most Liked, and see how many clicks and scrolls needed to get to the last post, I count it as:

1. Click to open thread
2. Scroll to circa post 7 on page 1,
3. Click see all 68 posts on page 1
4. Scroll to bottom of page 1
5.Click last page
6.. Scroll down page 2 until circa post 7
7..Click see all 68 posts on page 2
8. Scroll down to eventually get to last post (which of course may not even be most recent post, but that is a story for another day).

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Tom Herbert
By Tom Herbert
05th Apr 2017 10:18

Morning Clint,

It's a fair point to make. As editors on the site we also churn through a large number of threads, and the 'view all replies' button does add a small chunk of additional time each day.

However, there are, or rather were, reasons why it exists. When the site was relaunched it featured the 'infinite scroll' function, where if readers scrolled down far enough on a page or AA post they were automatically rolled on to the next piece of content (from memory in chronological order).

With AA posts I believe the logic for adding the 'view all replies' button was that we didn't want members reading one thread accidentally scrolling too far and ending up on another, which could potentially get confusing, and so the button was a solution for this.

Infinite scroll bit the dust a little while ago, so the ability to view all replies is on the agenda for reinstatement. I can't promise when, but but hopefully there will be an option soon.

Hope that answers your question - anything else feel free to come back to myself or Richard.

All the best,

Tom

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Replying to TomHerbert:
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By Harrison88
05th Apr 2017 10:34

Solution really would be to not loan other posts, just load comments for that post/question.

Lots of other sites can handle pulling 20 comments vs 7 so should be easy enough to do. It's actually more work to add the code for the load more button...

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Freddie
By Slim Freddie
05th Apr 2017 15:47

Minor [***] warranted. I agree. AW should be taking steps to make this new and (ah-hem) ‘improved’ site easier for us to navigate. I have a real bee in my bonnet about the load more, view all replies and back button functionality. RANT, RANT, RANT.

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