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VOIP phones

Stay with BT?

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Just coming to the end of a 5 year deal with BT. Been very happy with the system as it just works and for 15 users the cost is approx 225 per month including calls.

We own the voip phones outright so wondering about peoples opinions on other alternatives please.

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By daniel_
10th Sep 2020 10:01

We use Soho66 hosted VOIP with 10 extensions and own our SIP phones.
The online system they have is easy to use but quite basic in terms of ring groups etc, but does everything we need and for the most part 'just works' and their support are great.
Cost is £15 per month for unlimited landline calls and then 8.5p per minute to mobiles. (For all users, not per user)

Also heard good things about Voipfone.

Personally I prefer monthly contracts, 5 years is a long time!

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Replying to daniel_:
By djn24
10th Sep 2020 14:41

daniel_ wrote:

We use Soho66 hosted VOIP with 10 extensions and own our SIP phones.
The online system they have is easy to use but quite basic in terms of ring groups etc, but does everything we need and for the most part 'just works' and their support are great.
Cost is £15 per month for unlimited landline calls and then 8.5p per minute to mobiles. (For all users, not per user)

Also heard good things about Voipfone.

Personally I prefer monthly contracts, 5 years is a long time!


That seems pretty cheap but I've noticed over the last few years that the number of calls to mobiles are higher than landlines so that cost could mount up quite significantly.
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By Cheshire
10th Sep 2020 10:39

I inherited an old BT system - versatility. Worked ok on a switch system but could never change the messaging system nor the hold music (dreadful dirge), nor the time plus it clogged up and stopped the phone ringing when there were 5 messages in the mailbox! Just moved to Polycom phones on a hosted system. Only 3 extensions, switch and DD and great to now have the ability to email missed call messages/voicemails. Not had chance to read the guide to get best use from the system yet but a huge improvement. Plus cannot speak to longevity but on a short contract with an independent telecoms provider (a pal). Cheaper than BT.

Ive heard good things about Voipfone.

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By mbee1
10th Sep 2020 12:33

We moved to BT last year as they were offering to write off the balance of our ISDN30 contract. Worse decision we made. By the time they got round to installing it there wasn't much of the contract time left anyway and the system isn't as versatile and user friendly as our former Swyx system which we likely move back to when this rubbish contract ends.

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By SXGuy
10th Sep 2020 12:38

I use both Voipfone and BT, and while both are pretty good, i find voipfone doesnt work very well when diverting calls to mobile apps, 9 times out of 10, the reception is echoy, and most of the time calls go straight to voicemail. BT on the other hand, has an excellent app which has never let me down, whether im using mobile data or wifi.

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By elliottchandler
10th Sep 2020 13:48

The world of voip has changed so much over the years and still now many providers implement it poorly. Then there is the Internet connection and the local network to consider.

To be transparent my company provides hosted voice services and have had fun and games over the years with various providers. Now we have two options, one with traditional SIP and now one using Microsoft Teams. I am more than happy to chat with people about the various things that are important for hosted voice implementations.

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By philrob
11th Sep 2020 17:36

Voipfone works well for us. We use a chunk of the virtual phone system functions (including things like only having some extensions ring outside certain times).

Their support people were very helpful in setting up the configurations to get what we wanted.

I think you can setup a test number with them and play with the functionality for free (or very low cost)

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