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VT password issue

My password is not accepted

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I'm just moving off a hosted site to MS exchange sharepoint. So my VT files have been moved to sharepoint and I pointed to appropriate file in sharepoint and was asked my password. I typed it in, but it was not accepted. I've tried taking off the password, uploading the file, re-entering the password and trying again. But the password is not accepted. VT gave me their universal password that will open any passworded file, but that's not the point. My query is awaiting an answer from tech support.
What do you think the answer is?

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By Moonbeam
06th Oct 2021 16:32

VT have had a look into my computer but can't find the reason for the problem.
So I suspect it's my operating software that isn't co-operating. What do you think?

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By Matrix
06th Oct 2021 16:35

Sorry I don’t use passwords on VT files. Do you mean VTT+ files?

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By Moonbeam
06th Oct 2021 16:42

I'm talking about VT Transaction. You can password client data.

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