Hi Folks - Our ageing Windows 7 machines have been upgraded and updated so many times that they are now very hard to "wake up" in the morning. So we have renewed our PC's, operating systems and packages to Windows 10 and Office 2019 (64 bit).
Loading packages onto the new machines and installing all of the software that we need to run the practice with no problem until - VT Software states that Final Accounts does not run on 64 bit versions of Exel. VT Transaction and cashbook does however.
Immediate email to VT Support, who's only answer is to uninstall 64 bit version of Office and reinstall 32 bit version. When i challenged this they further added most clients run on 32 bit systems. Which begs the question - why is Transaction on 64 bit then?
VT - love the software but keeping split systems on differing PC operating systems is likely to cause problems when exporting Trial Balances from one version into Final Accounts on a different version (otherwise there would be no incompatability - would there?).
Late update - "VT Final Accounts doesn't run on 64 bit Exel and never will. Reinstalling the 32bit version of Office isn't difficult, if we had IT people in the practice they would be bale to change it for you". The cheek of some people!
Anyone else come across this problem?
Frustrated and steaming of Coalville.