VT Software - Final Accounts and 64 bit Exel

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Hi Folks - Our ageing Windows 7 machines have been upgraded and updated so many times that they are now very hard to "wake up" in the morning. So we have renewed our PC's, operating systems and packages to Windows 10 and Office 2019 (64 bit).

Loading packages onto the new machines and installing all of the software that we need to run the practice with no problem until - VT Software states that Final Accounts does not run on 64 bit versions of Exel. VT Transaction and cashbook does however.

Immediate email to VT Support, who's only answer is to uninstall 64 bit version of Office and reinstall 32 bit version. When i challenged this they further added most clients run on 32 bit systems. Which begs the question - why is Transaction on 64 bit then?

VT - love the software but keeping split systems on differing PC operating systems is likely to cause problems when exporting Trial Balances from one version into Final Accounts on a different version (otherwise there would be no incompatability - would there?).

Late update - "VT Final Accounts doesn't run on 64 bit Exel and never will. Reinstalling the 32bit version of Office isn't difficult, if we had IT people in the practice they would be bale to change it for you". The cheek of some people!

Anyone else come across this problem?

Frustrated  and steaming of Coalville.

Replies (9)

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By Duggimon
18th Apr 2019 11:23

I have never used, nor had any reason to consider using, 64-bit versions of Office products. That said, it's one or t'other so if you want to use VT you'd best uninstall the 64 bit version.

The assertion made by VT support that most of their clients run 32 bit systems seems somewhat ludicrous though. 32-bit Office I would believe but not 32-bit Windows. That limits you to 4Gb RAM.

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By vtsoftware
18th Apr 2019 11:35

VT Transaction+ is actually 32 bit.

Because VT Final Accounts uses many components from VT Transaction+ it is not practical to make it run in 64 bit Excel.

The default install version of Excel is 32 bit even on 64 bit PC's.

I'm sorry if one of my support staff has been a bit flippant, but there is no other advice they have to give.

Philip Hodgson

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By paulwakefield1
18th Apr 2019 12:09

Do you have a particular need for 64bit Office? Not many people use it unless they have large data requirements.

In broad terms, 32bit Excel is much more widely supported and more flexible and has less issues with add-ins.

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By buttercup books
26th Apr 2019 15:20

only from memory , I think Office 365 defaults to 64bit and you have to adjust it to run on 32bit, which can cause problems between VT and Office 365

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Replying to buttercup books:
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By johnhemming
26th Apr 2019 16:13
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By pauljohnston
26th Apr 2019 19:30

If you are on office 365 goto the icon from which you originally downloaded. Look at other options on that page and one will allow installation of the 32 bit.

I cant remember whether you have to uninstall 64bit or whether the installation of the 32 bit over writes. What I do know is that any plugins that you have on the 64bit automatically are installed in the 32 bit along with all the settings. Much easier than you think

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By Lugalugs
06th Oct 2020 16:46

Yes it will run on 64bit 365 exel
On add ins tab click on vt then go untick all the boxes then click ok, then do same again but only tick vt bingo add ons appear and work correctly

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By duncanphilpstate
23rd Jun 2022 16:10

I hate assertions without explanation. This "only use 32-bit" statement has been around for years now. I wish VT would explain a bit more:
What stops it running on Excel 64-bit?
OK, so it may be stuff to do with writing VT+ in 32-bit, but:
- How does that stop 64-bit XL from running it?
- Is XL really not capable of adjusting? After so many versions and advances?
- When did they last check it out? (As the OP says, there are a lot more 64-bit machines around now (almost the default?) and so likely to be many more 64-bit XL versions/users)

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By allenlunn
16th Jul 2022 13:57

64bit v 32bit
I quite agree. VT should UP their game and introduce 64 bit: everyone's using it now, in 2022. It looks like I'll have to continue extending taxcalc accounts and buy the accounts program. They can deal with this easily. VT - This, I agree, should not be a problem in 2022. But it exists! Much to my chagrin! And, everybody else's.
Another way to adjust, is to -
Windows search. internet information service. Click on - "Application pools". Right click! Advance settings.Enable "32bit application".Tick "true" in box[RHS]. Restart!
Good luck

allen lunn

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