Warning! NEST scam emails

Clients receiving spoof emails

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We've had 2 calls from clients today who've received emails that purport to be from NEST. The wording etc is very close to the genuine article but includes an Word format attachment.

From: [email protected] [mailto:[email protected]]
Sent: 09 February 2017 09:14
To: [email protected]
Subject: You've got a new message in your NEST mailbox

There's a new message in your NEST mailbox.

We're confirming that payment of 2922.82 will be taken by Direct Debit in accordance with your agreed terms.
Please see the details in attached file.

The amounts quoted are way in excess of the actual NEST contributions, thereby encouraging a kneejerk reaction from the client.

NEST have confirmed that the messages are not genuine and should not be opened. Their Twitter timeline is full of people reporting this https://twitter.com/nestpensions

Replies (9)

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By mumpin
09th Feb 2017 11:30

The quantity of genuine emails that NEST send out is comical!
It was only a matter of time...

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Replying to mumpin:
By coops456
09th Feb 2017 12:03

Yes it's a bit excessive isn't it?!

This was an impressive fake; all the formatting and wording was identical to a genuine message. None of the usual typo or grammatical errors.

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Replying to mumpin:
RLI
By lionofludesch
09th Feb 2017 12:12

mumpin wrote:

The quantity of genuine emails that NEST send out is comical!
It was only a matter of time...

I don't even open the genuine ones.

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Replying to lionofludesch:
By Democratus
22nd Feb 2017 08:55

I currently have 31 unopened e.mails from NEST. The best place to look for a communication is on the website where thousands of unwanted letters are available at the click of a button; occassionally one of these turns out to be useful.

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By legerman
09th Feb 2017 13:48

To the trained eye, the spam is spottable in the mailto: section. Your average client won'tnotice that of course, which is what makes this one dangerous, although the amount mentioned should be enough to set alarm bells ringing.

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Replying to legerman:
By coops456
09th Feb 2017 17:13

Yes that's why I italicised it above.

But most people don't know to check for it, indeed the mailto: is only visible when the email is forwarded on. Until then it looks like it's come from the proper NEST address.

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Glenn Martin
By Glenn Martin
09th Feb 2017 14:19

I thought Nest has just opened up a Lagos branch.

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Euan's picture
By Euan MacLennan
09th Feb 2017 17:00

I have received one of these, but I am the admin contact for several clients' NEST pension schemes. I infer from the OP that the clients who have received similar messages have NEST pension schemes.

This suggests that NEST has been hacked to obtain e-mail addresses for their customers, which is rather worrying - what other details might have been hacked?

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Replying to Euan MacLennan:
By coops456
09th Feb 2017 17:22

Both clients who contacted us are NEST users.

But I think it's more likely that the scammers use a scattergun approach to email 1000s of companies, in the anticipation that a good proportion have signed up with NEST, and that just 0.1% might fall for it.

Let's hope so anyway :-/

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