I have made RTI submissions since 2003 for an employee. HMRC says they have not been submitted. Which is untrue. They say the national insurance number is not live... I have been into all departments of HMRC basically being from one dep to another. I think it's some kind of internal error with HMRC
I have contacted the dep of work and pensions to see if they can help.
Anyone else experienced anything as weird?
I noticed this as I could not make a furlough claim for this employee.
I have been passed from one HMRC dep to another no one there now how to solve this.
Replies (8)
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You've been doing this since 2013, not 2003, as 2013 was when it was introduced. What are HMRC saying? Are they saying you have not made RTI submissions, or are they saying you have, but with an invalid Ni number? You seem to be contradicting yourself.
What is the National Insurance number you have used?
Obviously don't post the whole thing but you could post all the letters with any numbers replaced with *.
It may be that it is invalid.
National Insurance office have a list somewhere of valid NINO formats.
And if any tax/NIC was involved what has happened to the payments you have made? Do you have a large credit on your employer's account?
Your submissions would have resulted in submissions receipt, providing you with the evidence of what you have done. Just a case of waving these in front of HM Revenue and Customs.
I would suggest that you may wish to check that you are using the correct employer reference. For the individual employee they should have an individual Pay ID/Ref separate from their NIC number.
Also double check that it isn't a CIS only scheme. We had this (but fortunately only a couple of months in that case).
Definitely get the employee to check the NI number.
Sight of some letter or form emanating from the Government, as opposed to a former employer, would be helpful.
HMRC say this employee is not on the RTI submissions which is not the case. I have the time stamped submissions as evidence I offered to show HMRC these and they said we don't do things that way.
Tell HMRC to raise a penalty, which you will appeal to the FTT. They certainly do things that way.