Greetings and salutations one and all, your friendly tech editor calling.
After an illuminating conversation with the peerless David Winch, I'm taking on the challenge of compiling a list of activities involved in the nebulous term 'onboarding a new client' for accounting firms. I appreciate it very much depends on what type of firm you are and what services you offer, but so far I have:
- Making a decision to accept the client
- Confirmation of the services to be supplied
- Letters of engagement
- Initial fee-setting and payment arrangement
- Collection of information
- Professional clearance (with previous accountant)
- Initial contact with HMRC (64-8 etc)
- Confirmation of client ID
- Initial AML risk assessment
- Information entered/sluiced into practice software
- Client/work allocated to a partner/manager/employee within the firm
Have I missed anything? And what tools/software do you use for the various parts of this process, and why? Feel free to add your thoughts below.
All the best,