I have for months been trying to recover a large sum of money which was placed in dormancy by one of our High Street Banks, partly through the bank's actions but also by the inaction of the multinational company which owns the money. Long involved story which I have escalated up through the tiers of bank bureaucracy. My last email was to the hapless "Manager" whose name was on a letter sent to me 27th September. Nothing further, when I chased him he blithely replied that he had not been the Team Leader of that Department since May this year!! However, he has asked a colleague to see if he can "assist" me.