It's now more than three weeks since the Chancellor announced the BBLS scheme, and more than two weeks since the scheme went live, yet Barclays' website still says 'Error'.
- I spoke to my Relationship Manager numerous times, and she admits that she has escalated the matter internally numerous times, with no response. She doesn't know the source of the error. She also says I'm not the only one; at least 15% of her customers are experiencing the same issue!
- I filled in the online contact form for a call-back more than a week ago, but have had none...
- I tried to contact Barclays via their webchat several times, but each time an error message appears 'We're sorry. Web chat has been disconnected. Please bear with us while we try to fix it'.
What's the matter with one of the UK's largest banks?