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What to do when Barclays STILL not offering BBLS?

Like this if you're shocked

Didn't find your answer?

It's now more than three weeks since the Chancellor announced the BBLS scheme, and more than two weeks since the scheme went live, yet Barclays' website still says 'Error'.

  1. I spoke to my Relationship Manager numerous times, and she admits that she has escalated the matter internally numerous times, with no response. She doesn't know the source of the error. She also says I'm not the only one; at least 15% of her customers are experiencing the same issue!
  2. I filled in the online contact form for a call-back more than a week ago, but have had none...
  3. I tried to contact Barclays via their webchat several times, but each time an error message appears 'We're sorry. Web chat has been disconnected. Please bear with us while we try to fix it'. 

What's the matter with one of the UK's largest banks?

 

Replies (18)

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By bernard michael
20th May 2020 14:36

They don't like giving money away that's outside their control
No interest nor repayments for 12 months - wonderful

Sorry you can't get it but then I'm in a similar boat. I'm waiting for a call to identify me. (after 10 years it's a bit late) I think their AML has gone wrong

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Replying to bernard michael:
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By C Bod
20th May 2020 14:46

Similar AML response (mine's after more than 25 years!), but my Relationship Manager clearly stated this was not the cause.

What now?

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Replying to bernard michael:
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By C Bod
20th May 2020 14:46

Similar AML response (mine's after more than 25 years!), but my Relationship Manager clearly stated this was not the cause.

What now?

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Replying to bernard michael:
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By C Bod
20th May 2020 14:46

Similar AML response (mine's after more than 25 years!), but my Relationship Manager clearly stated this was not the cause.

What now?

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By Justin Bryant
20th May 2020 14:54

NB it's "you're shocked", not "your shocked" (not that I'm shocked).

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Replying to Justin Bryant:
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By C Bod
20th May 2020 14:59

thanks!

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By pauld
20th May 2020 16:32

This does not surprise me with Barclays. Would never bank with them. No, not shocked.

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ALISK
By atleastisoundknowledgable...
20th May 2020 17:24

I’ve had a BBL from Barclays ...

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By SJRUK
21st May 2020 12:04

I had a BBL from Barclays and it arrived within 48hrs, I was very impressed.
Same goes for my business partner. I guess once you get stuck in the system for whatever reason it becomes very difficult to get it corrected.

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By Cheshire
21st May 2020 12:14

Barlcays are pants!

But Ive had one client who received 2 grants for them - he couldnt get online in the first couple of days due to every man and his dog trying, so just phoned his RM - he just processed it! Sounds like you have a lazy RM.

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By rockallj
21st May 2020 12:27

No experience of this myself and no clients likely to apply for BBLs. Anecdotely, Barclays came out worse for CBLs loans so not surprised if the whole system extended to BBLs too.

Also, for those with AML problems, unless you’ve been a customer for less then 10 years since AML has been a huge issue, you’re more likely to have problems. Although you may have had a relationship with the bank for 25 years, AML & KYC wasn’t such a big deal in those days. Just a thought.

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boxfile
By spilly
21st May 2020 13:10

I’ve just spoken to a client that Barclays have given a BBL to. Personally, I wouldn’t have lent him the bus fare, let alone several thousands.

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By C Bod
21st May 2020 14:20

I actually was able to speak to a Barclays agent today (after waiting more than an hour!), and she confirmed there are at least 18,000 clients in my position. She put me on hold to escalate the matter, let me wait for 20 mins, and then hung up.

Why is Barclays' behaviour ok? Why is this acceptable?

Ps my calls are all recorded for training and monitoring purposes

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Jennifer Adams
By Jennifer Adams
21st May 2020 19:16

If your money still hasnt come through try HSBC - they are the only 'high street' bank who are lending to non current account customers.

My clients have applied and the money has come through within 48 hours.

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By Manchester_man
21st May 2020 23:28

Same for me. Been trying daily for almost 3 weeks. I have made various complaints, to the ombudsman (after my Barclays complaint was ignored), I’ve also emailed Jes Staley the CEO to exhibit my disgust. Also my local MP is trying to get something done supposedly.

I have a client in the same situation. Sadly, he really needs the support, being in an industry where he had to pause trading shortly before the lockdown and will be unable to restart anytime soon (leisure / fitness industry).

My client’s business will be forced into insolvency at the end of this month. The Loan would have saved the business so Barclays have a lot to answer for.

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By dannymacca
23rd May 2020 10:23

From my end, a few customers have had issues due to incorrect information on Companies House vs Bank. I'd double check shareholdings/directors/addresses are all correct as it blocks even an application for the loan if these aren't correct.

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Replying to dannymacca:
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By Paul Crowley
13th Jun 2020 14:19

Problem is banks do not keep themselves up to date.

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Replying to Paul Crowley:
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By rockallj
15th Jun 2020 11:33

Paul Crowley wrote:

Problem is banks do not keep themselves up to date.

Absolutely agree. Banks use third party provider who are weeks behind with their "updated" information. When a quick check at Companies House (for free!) is updated within two hours of filing. Banks have been guilty of this nonsense for years

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