My company is registered with HMRC AML since 2015, so each year I pay my renewal fee in advance and even though it takes them months to send a simple renewal approval, the process to renew is fairly simple. This year, I received the notice to renew my registration on Dec 2, 2021 and I made the payment to renew it on Dec 3, 2021. Again, this is so important to me that I make sure that I renew it before the due date.
After HMRC AML division received my payment, I received a first message and it was the "Renewal Approval" on Dec 18, 2021, I was so happy that it only took them a few days to process it. However, it was short lived. In this renewal approval message, they mentioned that my registration was only until Dec 31, 2021. I thought it was a typo since I always pay my fee on time and my last year fee was also paid on time. And then, a few days later, I received another message from HMRC AML telling me that my company has been deregistered from the Supervised Business register for failure to paying the fee.
This is a pure nightmare. I contacted the AML Division, explaining my case. Someone read the email but did not reply. So today, I wrote another email asking them to reinstate my company in the register and to fix their mistake. I copied several people on this email, including Mr. Jim Hara and I sent a copy of the proof of payment of the 300GBP I sent HMRC on Dec 3, 2021.
I would like to know if this has ever happened to anyone else on this forum and how would you go about fixing it when HMRC AML Division does not reply?
At this point, and if nothing is being done by this week, I intend to contact the Prime Minister's office to expose the issue and get their support because such mistakes should never happen. It is so difficult to find support from this division and it is extremely unfair.
Thank you for your answer, I appreciate it.
Replies (16)
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There have been people it's happened to.
I'm not one of those, in fact I paid my fee 6 months late and was still able to access my services. So it looks to be a lottery to who it happens to.
I wouldn't bother with the PM. Instead write to your local MP as they will action the issue a lot quicker.
If you had bothered to do a search you would have found the manny people it’s happened to.
I’ve listed all the emails you need to write to including ones that get a response
It is pointless contacting the PM . As recent reports show he never reads emails!!!
Set up a cheese & wine party and send him an invitation. He's bound to show up and you can then discuss this with him.
It must be frustrating for you. Hope you get a satisfactory result soon.
Does it stop you trading?
If not (and why would it) just ignore it - you paid on time and can prove it.
It happened to us quite a few years ago. The timing was also similar to yours - December - with the SA filing deadline rapidly approaching. You cannot access your clients so you can’t file. Strangely, if I remember rightly, we could still access payroll.
Our solution was to buy a company that was about to cease practising and transferred all our clients to it and filed through their registration. Certainly not ideal, but we were desperate…
Which shows the pure idiocy that you were forced to go through ... given that presumably the company you bought already had 'agent access rights' due to an earlier AML check that in fact was no longer valid once you acquired the company and were no longer using its staff or procedures!
C'est la vie ... although it increasingly feels like a nightmare.
This happened to me last year, although it was largely my fault for assuming HMRC would remind me to renew as they always do! All fully resolved now thanks to the help I received on this forum - in particular someone posted a phone number that connected me immediately to a human being who could tell me what do to.
The only thing I'd add that isn't clear from you e-mail is whether you did actually renew, rather than just send the payment? You need to have renewed on the website so that they have an application to attach your payment to when it arrives.
Hi - I am not receiving the AML registration after paying the renewal in good time. It would be helpful to have the telephone number for the person to contact as you mentioned.
Thanks
Good news that it's all sorted for you, and I guess Boris will be equally relieved to hear that you won't be petitioning him to intervene.
Rumour has it's he's rather too busy arm-wrestling his good friend Vladimir this week.
I know this thread was over a year ago, but I am hoping you can shed some light on a similar problem. We had paid the GBP300 renewal fee (which was banked) and sent the application. 6 months on, after a lot of back and forth emails HMRC finally confirmed they found the GBP300, but had not received the renewal form and asked me to complete a new one online through our HMRC login. However, there is no AML form anywhere when I log into our account. HMRC have still not responded to this question. Can you confirm where you found the form when you completed a new form. Many thanks!
A 2 second google search is your friend.
https://www.gov.uk/guidance/register-or-renew-your-money-laundering-supe...