My company is registered with HMRC AML since 2015, so each year I pay my renewal fee in advance and even though it takes them months to send a simple renewal approval, the process to renew is fairly simple. This year, I received the notice to renew my registration on Dec 2, 2021 and I made the payment to renew it on Dec 3, 2021. Again, this is so important to me that I make sure that I renew it before the due date.
After HMRC AML division received my payment, I received a first message and it was the "Renewal Approval" on Dec 18, 2021, I was so happy that it only took them a few days to process it. However, it was short lived. In this renewal approval message, they mentioned that my registration was only until Dec 31, 2021. I thought it was a typo since I always pay my fee on time and my last year fee was also paid on time. And then, a few days later, I received another message from HMRC AML telling me that my company has been deregistered from the Supervised Business register for failure to paying the fee.
This is a pure nightmare. I contacted the AML Division, explaining my case. Someone read the email but did not reply. So today, I wrote another email asking them to reinstate my company in the register and to fix their mistake. I copied several people on this email, including Mr. Jim Hara and I sent a copy of the proof of payment of the 300GBP I sent HMRC on Dec 3, 2021.
I would like to know if this has ever happened to anyone else on this forum and how would you go about fixing it when HMRC AML Division does not reply?
At this point, and if nothing is being done by this week, I intend to contact the Prime Minister's office to expose the issue and get their support because such mistakes should never happen. It is so difficult to find support from this division and it is extremely unfair.
Thank you for your answer, I appreciate it.