Share this content

Where to find my VAT Certificate

MTD further problems

Didn't find your answer?

This just goes from bad to worse. I signed up to MTD for VAT and have no idea if I will be able to file. Leaves me with a horrible feelimg . The latest saga is that somehwere alomg the line I have been asked for my effective date of registration. When I look at the business tax account created for MTD the format has changed and no longer can I view the certificate. I emailed HMRC and they sent an answer as if I was under the old system . Does anyone know how I can now see my VAT registration certificate. Up to now the whole thing has been a complete and utter nightmare and HMRC have gone AWOL as usual . Four unanswered emaile to date. Customer standards clearly dont apply. So far all my clients seem to be doing is chasing their tails. 

Replies (35)

Please login or register to join the discussion.

By Moonbeam
14th Jan 2019 12:59

Try calling HMRC at 8.00 am.

Thanks (0)
Replying to Moonbeam:
avatar
By nodrogbir
14th Jan 2019 15:10

No way

Thanks (0)
RLI
By lionofludesch
14th Jan 2019 13:03

You can get it on the VAT portal, can't you ?

Click on "View VAT Registration Certificate".

Thanks (0)
Replying to lionofludesch:
avatar
By nodrogbir
14th Jan 2019 15:10

No not now ive signed up for MTD

Thanks (0)
avatar
By MrsMiggins
14th Jan 2019 13:19

If you can see the option to view "Submitted Returns" and then click on the "Previous returns" tab there is a link to the "old" HMRC VAT portal where you can access your VAT registration certificate. Be careful as seems that if you select the "previous returns" tab a 2nd time you get a "Page not found" message.

Thanks (2)
Replying to MrsMiggins:
avatar
By nodrogbir
14th Jan 2019 15:14

Your a wonderful person and thanks , however in my defence I am not a mind reader and how would I possibly know this - surely it shows the system in not tried and tested or ready for action. BUT thanks you have made my day.

Thanks (1)
Replying to MrsMiggins:
avatar
By GTUA
01st May 2019 22:06

No sign of this on my "old" system if I follow the link to "previous returns" ... am I missing something?

Thanks (0)
Replying to MrsMiggins:
avatar
By GTUA
01st May 2019 22:06

No sign of this on my "old" system if I follow the link to "previous returns" ... am I missing something?

Thanks (0)
Replying to MrsMiggins:
avatar
By GTUA
01st May 2019 22:06

No sign of this on my "old" system if I follow the link to "previous returns" ... am I missing something?

Thanks (0)
Replying to GTUA:
avatar
By Anita14
01st May 2019 22:56

The link to the VAT Certificate has gone! It was there a few months ago but now disappeared...

Thanks (0)
Replying to Anita14:
avatar
By johnhemming
02nd May 2019 06:52

I would not be surprised if HMRC were getting this off the online system. One of their key bits of information for authenticating an entity is the vat registration date.

Thanks (0)
Replying to johnhemming:
avatar
By Wanderer
02nd May 2019 07:32

Trouble is unless you have had the foresight to have downloaded, and can locate, a copy of your VAT certificate then this can be an almost impossible requirement. e.g. my own firm was VAT registered over 40 years ago. It's not easy to determine a specific date that long ago.

Thanks (0)
Replying to Wanderer:
RLI
By lionofludesch
02nd May 2019 09:13

Wanderer wrote:

Trouble is unless you have had the foresight to have downloaded, and can locate, a copy of your VAT certificate then this can be an almost impossible requirement. e.g. my own firm was VAT registered over 40 years ago. It's not easy to determine a specific date that long ago.

Surely you just look at the framed certificate on your wall.

Thanks (2)
Replying to lionofludesch:
avatar
By Wanderer
02nd May 2019 09:22

lionofludesch wrote:

Surely you just look at the framed certificate on your wall.

Fair point, suppose my VAT registration certificate is one to be proud of!
Thanks (0)
Replying to Anita14:
RLI
By lionofludesch
02nd May 2019 09:35

Anita14 wrote:

The link to the VAT Certificate has gone! It was there a few months ago but now disappeared...

I don't know where you're all looking but I've just printed off VAT certificates for all the clients for whom I do returns.

Including one I recently deregistered.

Thanks (1)
Replying to lionofludesch:
avatar
By GHarr497688
02nd May 2019 10:03

The point is my dear that the system should not cause such confusion and should be simple to use . If we can’t do it easily is that fair to the average taxpayer and how do they cope with digital record keeping when they can’t even print out an email !

Thanks (0)
Replying to GHarr497688:
RLI
By lionofludesch
02nd May 2019 10:27

I found it to be a very simple task.

No problem at all.

Thanks (0)
Replying to lionofludesch:
avatar
By Anita14
02nd May 2019 18:13

That's so weird because when I last viewed the certificate a few months ago I took a screenshot of the process so I could explain to someone else , but now when I log on it's definitely missing. I've signed up to MTD - have you ? If so, I can't imagine why my options are different. Very annoying!

Thanks (0)
Replying to Anita14:
RLI
By lionofludesch
02nd May 2019 18:26

No, I've not signed up to MTD yet. My first one isn't due until October so I'm hoping you will find the bugs in the system for me.

HMRC Sign in > VAT for Agents > Select client

And there it is - "View VAT Registration Certificate", bottom left of the Client Home Page.

Thanks (0)
Replying to lionofludesch:
avatar
By Anita14
02nd May 2019 18:40

Haha! Yes, found a few. Looks like this is another one.

Thanks (0)
Replying to lionofludesch:
avatar
By PedroPin
04th Jun 2019 19:12

What's the part of 'things changed to who joined MTD that you didn't get'?

Obviously if you haven't join MTD just yet finding a VAT certificate is really easy, but for us ,who joined MTD is impossible, and that was the initial issue on this topic!

Thanks (0)
Replying to PedroPin:
RLI
By lionofludesch
04th Jun 2019 22:14

PedroPin wrote:

What's the part of 'things changed to who joined MTD that you didn't get'?

Obviously if you haven't join MTD just yet finding a VAT certificate is really easy, but for us ,who joined MTD is impossible, and that was the initial issue on this topic!

You joined up today to berate me for a post I made a month ago ?

Don't look to me for help.

Thanks (0)
Replying to lionofludesch:
avatar
By PedroPin
04th Jun 2019 22:33

Ahaha, sorry don't take it personally... Is just a bit annoying looking for a solution and people keep mentioning how easy it should be, when the option isn't there anymore.

Thanks (0)
Replying to MrsMiggins:
avatar
By Psyche
24th Jun 2019 15:09

Alas, this option appears to have now been removed.

Thanks (0)
Replying to Psyche:
RLI
By lionofludesch
24th Jun 2019 15:35

Psyche wrote:

Alas, this option appears to have now been removed.

Only if you're on the New Improved HMRC gateway.

Thanks (0)
Replying to lionofludesch:
avatar
By PedroPin
24th Jun 2019 17:23

I think the right answer should be, one if you are on the new "improved" gateway!

Thanks (0)
avatar
By GHarr497688
16th Jan 2019 15:01

This is so funny. I have now asked HMRC the same question with their online help and they have told me I need to log in to the old portal ( I cant do this as the credentials are the same ) in other words they have given me an incorrect answer twice whilst Accounting Web answer is correct. I rest my case about MTD. HMRC staff don't even understand it . What hope has the man in the street ?

Thanks (0)
Julie Stacey
By Pingsquitch
23rd Apr 2019 18:14

I am trying to send a client's VAT Return on MTD but am unable to find my VAT registration date. Tried following "payment history" but apparently I have no history despite being registered for some 20 odd years, so I have had to request a new certificate. Lets hope it arrives before the filing date!
This seems a daft situation as I have already given them the necessary authority from my client, so why do I have to do it all again?

Thanks (0)
Replying to Pingsquitch:
RLI
By lionofludesch
23rd Apr 2019 18:23

Pingsquitch wrote:

I am trying to send a client's VAT Return on MTD but am unable to find my VAT registration date. Tried following "payment history" but apparently I have no history despite being registered for some 20 odd years, so I have had to request a new certificate. Lets hope it arrives before the filing date!
This seems a daft situation as I have already given them the necessary authority from my client, so why do I have to do it all again?

Look on the home page after you've selected VAT from your list of services.

It's on there.

Thanks (0)
Replying to lionofludesch:
avatar
By GTUA
02nd May 2019 04:40

Not any more:-(

Thanks (0)
Replying to lionofludesch:
avatar
By PedroPin
04th Jun 2019 19:13

IT IS NOT!!!

Thanks (0)
avatar
By John Skinner
16th May 2019 16:43

..

Thanks (0)
RedFive
By RedFive
16th May 2019 21:55

Once you sign your client into MTD the link to view the certificate disappears in the 'old' agent services.

It is still there for non MTD vat clients.

Maybe all the wonderful free MTD software that is out there will show it. (they don't).

Thanks (0)
avatar
By MrDSGrace
03rd Jun 2019 12:11

I have also had the same issue. The links on the old system are definitely not there!

A suggestion that worked for me, providing you keep all emails, but I managed to locate the first email from HMRC advising that a VAT return was due for the period beginning x to x. Well that first x happens to be the effective date of registration.

I hope the above works for all of you having difficulty

Thanks (0)
avatar
By PedroPin
24th Jun 2019 17:19

Just an update. I called HMRC they said they are aware of the issue and that currently the only solution is to request a letter what I was able to do over the phone and hopefully only took another couple of days to arrive! Also got an email replying to my issue suggesting to follow the usual tutorial, even after I mention that that wouldn't work cause I already enrolled with MTD

Thanks (0)
Share this content