I had my own company for many years and processed my data in Xero latterly.
I then thought about merging with another similar firm. That has not worked out and we are no longer merging. The other firm was given access to my original company Xero data and my subscription, which was free when I had it, was moved onto their Xero license.
The company have now blocked my access to my data and refuse to give me any access to it. I don’t know who owes me money from my original business, they now have my whole client base, all their contact information and their previous trading history with both my business and the invoices raised during our merging process. (2 months in total).
I have offered to pay the subscription monies they have paid out for the last 2 months and Ihave tried to seek help and guidance from Xero. Neither have acknowledged my many requests.
Firstly, can they block me from accessing my own historical data?
Does anyone know how/where I would go to get my data back?