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Why are Iris chasing non-existent debt

I used to use Iris cloud software. I cancelled the subscription in 2017 .

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I have not used Iris products for several years, and I have no outstanding amounts due to IRIS. The last invoice issued to me was £204, which was paid back in 2016. I switched to Capium in early 2017. I was issued a refund of £102 in June 2017 which related to the partnership returns I had paid for but could no longer use. When I view the Invoice, not the statement, I can see it has a minus sign, and is therefore a credit to me, not an amount owed by me. The text also states “Refund”.  It looks to me like this is a refund of £102 owed to me. However I have now received at least three emails (June 2020, July 2020, January 2021) claiming that I owed IRIS £102. I have replied with the detail and explained there is nothing due, but since that reply in June 2020, I have received a further two chasing emails, with no acknowledgement of my reply. I would make a complaint to IRIS about this harassment but I have no idea who to contact - does anyone know who I should write to?

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By ireallyshouldknowthisbut
15th Jan 2021 14:07

They have to pay for buying up decent software co's and closing them down somehow.

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By Vaughan Blake1
15th Jan 2021 14:52

On the basis that you have replied and explained the position, I would simply block their emails. Then they can only chase by post or phone but will hopefully sort it out before they start. If not, you will quite likely have a humanoid to listen to the story!

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By Moonbeam
15th Jan 2021 15:19

I have similar issues with a stationery supplier who keeps sending statements despite the fact I owe them zilch. Various people there have agreed I don't owe them anything.
In order to stop going mad the only thing you can do is block them.
I do worry whether they will inform some credit agency or other, but I can't think what else to advise.

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By SteveHa
15th Jan 2021 15:48

It is illegal for anyone to try to collect a debt which is not due, and which they ought to know is not due. Just bung them an email threatening legal action.

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By Alison Cotton
15th Jan 2021 17:04

Thanks for the replies so far. I have threatened legal action, so I will wait and see if I get anymore emails from them.

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By SXGuy
15th Jan 2021 17:23

I reckon what's happend is the - 102 was a credit against a raised invoice not actually a refund due to you.

Iris did the same to me. Raised an invoice then issued a credit note.

And now they have probably lost this credit and is now chasing what they believe is an unpaid debt.

As others have said, you've made your position clear just block their emails. Doubt anything more will happen.

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By I'msorryIhaven'taclue
15th Jan 2021 19:37

If perchance you're a sole trader you could issue IRIS with a subject access request. That'd make them take notice and force them to address with the matter. Chop chop, before they pass the alleged debt on to a collection agency.

Not so if you're operating via a limited company, though. No SAR possible from a limited company.

Just thought I'd mention that tactic on the off-chance.

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By bernard michael
16th Jan 2021 09:36

It's not clear whether the OP has received a detailed statement. If he hasn't he should ask for one , which should clarify the situation

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By Alison Cotton
18th Jan 2021 10:10

Hi, So I have received a statement, back in June 2020. This lists one item, with a reference number and a description "Refund". There is also a document labelled as a sales invoice, with absolutely no detail on it, but with a description of "Refund" and showing the amount of £102 as a credit. I think they have recorded it incorrectly in their accounts and someone is being hassled to clear old amounts by the auditors. I am not a sole trader, so I can't go down the SAR route.

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Replying to Alison Cotton:
By Moonbeam
18th Jan 2021 10:30

My own problem relates to a refund that they paid to the wrong bank account. They then stuck it on my account, after I insisted they pay me.
Large businesses seem not be to interested in tidy/correct purchase ledgers. (What else is wrong with their accounts I wonder).
All you can do is keep your correspondence to the supplier in case they sue you for it.

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Replying to Alison Cotton:
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By bernard michael
18th Jan 2021 10:30

Email the statement to their Finance Director with a strongly worded complaint

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By Alison Cotton
21st Jan 2021 10:55

Hi everyone, IRIS have contacted me as a direct result of this post. Thanks for your replies. The problem has now been resolved and the account cleaned up.

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