I have not used Iris products for several years, and I have no outstanding amounts due to IRIS. The last invoice issued to me was £204, which was paid back in 2016. I switched to Capium in early 2017. I was issued a refund of £102 in June 2017 which related to the partnership returns I had paid for but could no longer use. When I view the Invoice, not the statement, I can see it has a minus sign, and is therefore a credit to me, not an amount owed by me. The text also states “Refund”. It looks to me like this is a refund of £102 owed to me. However I have now received at least three emails (June 2020, July 2020, January 2021) claiming that I owed IRIS £102. I have replied with the detail and explained there is nothing due, but since that reply in June 2020, I have received a further two chasing emails, with no acknowledgement of my reply. I would make a complaint to IRIS about this harassment but I have no idea who to contact - does anyone know who I should write to?
15th Jan 2021
Why are Iris chasing non-existent debt
I used to use Iris cloud software. I cancelled the subscription in 2017 .
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