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Why do HMRC still send PAYE payment booklets?

HRMC send out payment booklets without being asked

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On the one hand HMRC now want you to do everything over the phone to the point where they won't reply to letters. On the other hand they persist in sending out PAYE payment booklets complete with 12 envelopes. Is this all because one business in the depths of Nortumbriashire or wherever insists on paying by cheque? You can't make an RTI return on paper for pity's sake!

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By HuntFord
06th Feb 2018 13:19

It's my understanding that they only send them out to people who use them or apply for them. So if you paid using the book, they send you a new one

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Euan's picture
By Euan MacLennan
06th Feb 2018 13:42

I think they have additional criteria. They seem to send them out for PAYE schemes which started in the previous year, even if they have paid a couple of quarters online.

I suspect that it is all down to whether a flag has been set in the HMRC system. Yes - they would set it for an employer who has asked for a payslip booklet. Perhaps, they set the flag for a new PAYE scheme, but never get round to removing it.

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By SpreadsheetUser
06th Feb 2018 14:08

What I find a waste is the annual notifications of the bank details and references to use, which don't change each year!

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Replying to SpreadsheetUser:
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By WhichTyler
06th Feb 2018 16:49

I remember the years when they did change them, and boy did people here make a fuss about not being told! They re-tender the government banking service every 5 years or so, so it may change again soon...

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By ireallyshouldknowthisbut
06th Feb 2018 14:29

I sent a letter once to them and had them stopped for all our payrolls. Was some time ago.
But as above we have been opening 75 odd copies of the payments details for our small ltd co's who dont pay any tax....

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Hallerud at Easter
By DJKL
06th Feb 2018 14:29

I have only received two this year, one for my own company which no longer has any salaries and whose payroll scheme has been closed for a few years, the other for an LLP whose payroll scheme has been closed and the LLP struck off.

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By SteveHa
06th Feb 2018 14:57

PracticePartner wrote:

On the one hand HMRC now want you to do everything over the phone to the point where they won't reply to letters.

Really? I find they try to avoid the phone, too, and would rather we did everything online for them.

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Replying to SteveHa:
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By PracticePartner
06th Feb 2018 16:31

SteLacca wrote:

PracticePartner wrote:

On the one hand HMRC now want you to do everything over the phone to the point where they won't reply to letters.

Really? I find they try to avoid the phone, too, and would rather we did everything online for them.


If only they would allow us to contact them online i.e. by email that would save hours of listening to the bloody awful hold music once you've got past the automated assistant.
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RedFive
By RedFive
06th Feb 2018 17:15

As an agent I’ve opened my 50th brown envelope this week for my payroll clients - with more still to come.

Each one identical.

Every one goes straight in the shredder.

Everyone costs 56p second class stamp.

No reason to send them. No reason at all.

Multiply this by the number of employers in the country? X million?

Stop sending them.

HMRC, I’ve just saved you XX million pounds. Now send it to the NHS and maybe upgrade your IT.

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By Jackie in Wiltshire
07th Feb 2018 10:29

You can stop future payment booklets being sent :-

http://www.hmrc.gov.uk/gds/payinghmrc/stop-cumbernauld.htm

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Replying to Jackie in Wiltshire:
RedFive
By RedFive
07th Feb 2018 10:33

Yes, but unfortunately not the letters.

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