Why is CT600 with the IR logo not showing

Filed CT600 not showing IR on download HMRC suggested clearing internet cache but problem persisting

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I need to print a CT600 for bank to prove it has been filed with HMRC but the file download is not showing the IR embedded within the document. I have tried different internet browser and cleared the history but the problem persists 

can anyone advise why I am having this problem?

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RLI
By lionofludesch
11th Nov 2020 20:58

What software are you using ?

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Replying to lionofludesch:
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By Wanderer
12th Nov 2020 04:58

lionofludesch wrote:

What software are you using ?

I'd wager a bet HMRC's / online.
Didn't think agents could use this? Maybe I'm wrong?
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Replying to lionofludesch:
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By CDM15
12th Nov 2020 20:07

Manually completed on companies house shared to HMRC

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By CDM15
12th Nov 2020 20:11

Webchat with HMRC today informed me this document is not available on the internet but paper document can be ordered and will be sent out on request to HMRC

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Replying to CDM15:
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By Kseniia
26th Nov 2020 10:42

CDM15 wrote:

Webchat with HMRC today informed me this document is not available on the internet but paper document can be ordered and will be sent out on request to HMRC

I have the same issue, could you please let me know, did you requested the paper document through webchat or we have to contact over the phone? Do you know how long it takes to receive?

Thank you.

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