I'd previously tried to make an application to register a client company, for Vat, online. Having almost arrived at the end summary, the system went down and, provided a reference, which I saved, as a screenshot. The second time, I reached the end of the application and, as I checked the send option, the system moved forward and, once again went down, this time the message being "sorry, there is a problem with this service".
I then decided to complete a manual, posted application, only for the registration unit to question; the main clients date of birth, compared to his national insurance number. The client was on holiday but, on his return, a copy of his passport was forwarded to the Vat unit. The date of birth provided, originally, was indeed correct!
A letter received from the Vat Unit today, suggests that they are now unable to amend the original registration and, the application must be made online.
Hey ho, having attempted to make two further applications online, achieving only the exact same results as I originally encountered, the office has lost its appeal today, and I'm going to clear off to Sainsbury's to see what I can prepare for our evening meal.
Does HMRC honestly believe it's fit for purpose? I'm sorry, on the face of what I see, it's an arrogant misfit in society.