Why no "Manage Tax Agents" in client's account?

Why doesn't this client have the option for authorisation that others do?

Didn't find your answer?

In my own Business Tax Account, and in others of clients whom I've asked to access theirs in order to get online authorisation quickly, I see "Manage Tax Agents" as an option in "Manage Account", underneath "Account Access".

Why does my client Jane Doe simply not see this option?

 

Replies (5)

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Teesside
By Teesside
20th Apr 2021 17:45

Have they activated self assessment on their own account? If not this will need doing first before you can see the "manage tax agents" option.

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Replying to Teesside:
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By jonharris999
29th Apr 2021 07:54

That was it. Thank you very much indeed :)

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Replying to jonharris999:
Teesside
By Teesside
29th Apr 2021 08:26

I'm glad my suggestion helped

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By Duggimon
21st Apr 2021 09:45

Are they in fact perhaps not using their account correctly, or possibly unable to read? It's usually one of those two when I come across this issue.

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Replying to Duggimon:
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By jonharris999
29th Apr 2021 07:55

Such cynicism in one so young... ::)))

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