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Why no "Manage Tax Agents" in client's account?

Why doesn't this client have the option for authorisation that others do?

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In my own Business Tax Account, and in others of clients whom I've asked to access theirs in order to get online authorisation quickly, I see "Manage Tax Agents" as an option in "Manage Account", underneath "Account Access".

Why does my client Jane Doe simply not see this option?

 

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Teesside
By Teesside
20th Apr 2021 17:45

Have they activated self assessment on their own account? If not this will need doing first before you can see the "manage tax agents" option.

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By jonharris999
29th Apr 2021 07:54

That was it. Thank you very much indeed :)

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Teesside
By Teesside
29th Apr 2021 08:26

I'm glad my suggestion helped

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By Duggimon
21st Apr 2021 09:45

Are they in fact perhaps not using their account correctly, or possibly unable to read? It's usually one of those two when I come across this issue.

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By jonharris999
29th Apr 2021 07:55

Such cynicism in one so young... ::)))

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