My client has just received a letter from Debt Management demanding £1001.35 for unpaid CIS deductions to month 6.
As I use Moneysoft to file my reports, which I do religiously, as the software reminds me to, I know that this is incorrect and that the client is in fact owed £98.38 by the Revenue.
First step is obviously to ring Debt Management who are as helpful as a chocolate teapot as they are unable to supply any breakdowns.
Debt management then transfer me to the Employers section and after all of the voice activated security checks and customary 10 minute wait, I am told that my year to date totals do not agree with the Revenues.
Having then been asked the usual stupid questions like "are you sure that you've filed all of your reports..." (apparently there is only one FPS showing on their system) I am told that, after further investigation, and another wait, that they can find my submissions on the account but they haven't been transferred over on the system and somebody will have to manually transfer the figures over to rectify this problem.
Why do we bother when we are continually met with such incompetence?
Even more worrying is if this type of error (for want of a better word) is not addressed, will they start sending out penalty notices if the system isn't picking up the submissions? Moneysoft produces submission reports with correlation ID's so the penalties can be argued against, but the clients are not going to be too impressed at receiving them and who's going to pay for the extra work generated by the Revenue?