When they called Sage to give notice they were told that their subscription had auto-renewed for 12 months and that if they cancelled Sage would appoint a debt collector to chase them. They never asked for a 12 month contract and thought they could cancel by giving 30 days notice. Apparently Sage said that they'd sent an email telling them they were going to auto-renew but shouldn't they have had to agree or is continuing to pay monthly and use the software enough? It didn't help that the Sage rep was quite rude to my client.
This doesn't seem like an ethical way to treat a customer. Has anyone had experience of this and how to handle it? The business needs to move forward with new software that just won't integrate with Sage