In the last couple of days I told a brand new client (who we haven't done any work for yet) that he needed to look elsewhere for another accountant after he had become what I can only describe as demanding and impatient. I won't go into details but the final straw came when I talked to him over the phone and he accused me of lying to him. This was the point that I told him that we would not work for him anymore and he needed to find an alternative.
The only things we have done for this client are AML procedures, onboarding the client and getting authorised to file VAT returns on their behalf.
I am inclined to bill them for a nominal admin fee for waisting our time. What are your views about this?