Has anyone else had this nightmare? I reported a client having fraud committed against him on 30th April 2021 and was advised that as standard procedure the fraud department would block my agency from submissions temporarily whilst they investigate. They still haven't even contacted the client about this. Meanwhile company clients are accruing penalties, don't even want to think about SA in January.
I have raised an official complaint and they are hitting a brick wall as well. It seems no-one can help me. You can't contact the fraud department as they don't take calls. Losing clients and many nights sleep.
Any advice would be greatly appreciated. Thank you